Description

When you install an ECS client, the Installation Failed status is displayed. An error message appears, indicating that you failed to start the client.

Troubleshoot

Connect to an ECS instance from a remote client and check whether anti-virus applications such as Qihoo 360 are installed on the ECS instance. Anti-virus software causes the installation failure of an ECS client.

Solution

You can uninstall the ECS client from the ECS instance, stop anti-virus software, and then reinstall the ECS client. You can perform the following steps:

  1. Uninstall an ECS client from an ECS instance.
  2. Stop anti-virus software.
  3. Log on to the Hybrid Backup Recovery console.
  4. In the left-side navigation pane, choose ECS Backup > ECS File Client.
  5. Locate the ECS instance where the ECS client failed to install. Choose Operations > Reinstall.