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Why can't I retrieve the trace data?

Last Updated: Sep 26, 2018

If you cannot retrieve trace data with the query conditions, check the following:

  1. Message Tracing currently supports Java client (1.2.2 or later).
  2. Are the query conditions correct? Such as the Topic, Message ID, or Message Key.
  3. Is the time range correct? To increase the query speed, you are required to provide the sending time range of the messages. If it doesn’t yield any result, please expand the time range and try again.
  4. If you still cannot get the query result, please open a ticket for technical support.Remember to attach the log file found at /home/{user}/logs/ons.log.
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