Upgrade or downgrade cloud computer specifications (vCPUs, memory, and GPUs) to match changing workloads. Specification changes affect only computing resources. Storage and user data remain unchanged.
Limitations
| Restriction | Details |
|---|---|
| Type compatibility | Changes are allowed only within the same cloud computer type. You cannot switch between Office-based and Graphics-based cloud computers. |
| Bundle-level changes | Specifications are a fixed set of configuration items. All items change at once -- individual items cannot be adjusted separately. |
| Cooldown period | Wait at least 5 minutes between specification changes on the same cloud computer. |
Billing rules for specification changes
Monthly subscription (unlimited computing plans)
Upgrades
You are charged the price difference between the original and new specifications for the remaining days in the current billing cycle.
If you renewed or downgraded a cloud computer during the current billing cycle, upgrades are blocked until the next cycle begins.
Downgrades
Each cloud computer can be downgraded up to 3 times per month. The quota resets on the first day of the next month.
Refund formula:
Refundable amount = Remaining duration x (Price difference / Total duration)"Remaining duration" is the subscription time left before the downgrade. "Price difference" is the cost gap between the original and new specifications. The final refund amount shown on the refund page takes precedence. Refunds are issued to the original payment method. Consumed coupons are non-refundable.
To switch from unlimited to hour-limit computing plans, see Switch from unlimited to computing plans with hour limits.
Monthly subscription (120-hour, 250-hour, or 360-hour plans)
Cancel the current plan and place a new order with updated specifications. A refund may apply, but new charges may also be incurred.
Before canceling a subscription, save and back up all important data. Unsubscribed cloud computers are released.
Prerequisites
Before you begin, ensure that you have:
Cloud computers in the Stopped state. For details, see Start, stop, restart, or release a cloud computer
No pending orders. To check, click Expenses in the top navigation bar to open the Expenses and Costs page, then click Orders in the left navigation pane. Complete payments or cancel any pending orders before proceeding
Change specifications for a single cloud computer
Log on to the Elastic Desktop Service Enterprise console.
In the left-side navigation pane, choose Resources > Cloud Computers.
In the upper-left corner of the top navigation bar, select a region.
Find the target cloud computer. In the Actions column, choose More > Change Type.
In the Change Configurations panel, select the new specifications based on your billing method: Fees or refunds appear at the bottom of the Change Configurations panel. During the upgrade or downgrade process, the cloud computer enters the Changing state on the Cloud Computers page.
Pay-as-you-go: Select the desired specifications and click OK.
Monthly subscription (unlimited plan): On the Upgrade or Downgrade tab, select the desired specifications and click OK.
Monthly subscription (hour-limit plan): Select the desired specifications, a new computing plan, and a subscription duration, then click OK.
Change specifications for multiple cloud computers
Select up to 100 cloud computers at a time. All selected cloud computers must be in the Stopped state and use the same billing method. If they have different billing methods, change their specifications separately.
In the left-side navigation pane, choose Resources > Cloud Computers.
In the upper-left corner of the top navigation bar, select a region.
On the Cloud Computers page, select the cloud computers whose specifications you want to change, then choose More > Change Type in the lower part of the page.
In the Change Configurations panel, use the Filter Cloud Computer section to filter the target cloud computers and click Next.
Select the new specifications based on your billing method: Fees or refunds appear at the bottom of the Change Configurations panel. During the upgrade or downgrade process, the cloud computer enters the Changing state on the Cloud Computers page.
Pay-as-you-go: Select the desired specifications and click OK.
Monthly subscription (unlimited plan): On the Upgrade or Downgrade tab, select the desired specifications and click OK.
Monthly subscription (hour-limit plan): Select the desired specifications, a new computing plan, and a subscription duration, then click OK.