How do I adjust the specifications of cloud computers? - Elastic Desktop Service

Cloud computer specifications typically include computing resources such as vCPUs, memory, and GPUs, which determine computer performance. You can upgrade or downgrade a cloud computer by adjusting these specifications to meet your business needs. This topic describes how to adjust them.

Background information

Adjusting a cloud computer's specifications only affects its computing resources, not its storage or user data. After an upgrade or downgrade, you may be charged extra or refunded the price difference.

The following table describes the limits when you adjust cloud computer specifications.

Billing method	Operation	Limits
All	All	You can only change specifications between cloud computers of the same type—not between Office-based and Graphics-based cloud computers. A cloud computer's specifications include a fixed set of configuration items. Changing the specifications updates all items at once—individual items cannot be adjusted separately. Wait at least 5 minutes before changing the same cloud server's specifications.
Monthly subscription (unlimited computing plans)	Upgrade	You will be charged for the price difference between the original and new specifications for the remaining days in the current billing cycle. If you renew or downgrade a cloud computer during the current billing cycle, you cannot upgrade it until the next cycle begins.
Monthly subscription (unlimited computing plans)	Downgrade	You can downgrade a cloud computer up to three times each month. Once this limit is reached, further downgrades are blocked until the quota resets on the first day of the next month. Refund calculation: `Refundable amount = Remaining duration × (Price difference/Total duration)` Note: The final refund amount shown on the refund page will apply. Refunds are issued to the original payment method used at purchase. Note that consumed coupons are non-refundable. Note Remaining duration is the effective subscription period left before your cloud computer is downgraded. Price difference is the cost difference between the original and new specifications.
Monthly subscription (120-hour, 250-hour, or 360-hour plans)	All	The upgrade/downgrade feature for cloud computers on the 120, 250, or 360 hours/month plans is in invitational preview. To access it, submit a ticket to enable the feature. For monthly subscription cloud computers, you can switch between the 120-hour, 250-hour, or 360-hour plans, but you cannot upgrade from a limited-hour plan to an unlimited plan. To upgrade or downgrade your monthly subscription cloud computers, you must cancel your current plan and place a new order with the updated specifications. You may be eligible for a refund but could incur new charges. Important Before canceling your subscription, ensure all important data is saved and backed up, as unsubscribed cloud computers will be released.

Prerequisites

The cloud computers whose specifications you want to adjust are in the Stopped state. For more information, see Start, stop, restart, or release a cloud computer.
Before adjusting cloud computer specifications, ensure there are no pending orders. If you have pending orders, perform the following steps:
- Click Expenses in the top navigation bar to go to the Expenses and Costs page.
- Click Orders in the left-navigation pane and complete the payments or cancel your pending orders.

Adjust the specifications of a single cloud computer

Log on to the EDS Enterprise console.
In the left-side navigation pane, choose Resources > Cloud Computers.
In the upper-left corner of the top navigation bar, select a region.
On the Cloud Computers page, find the cloud computer whose specifications you want to change, click the ⋮ icon in the Actions column, and then choose Change Type.
In the Change Configurations panel, perform one of the following operations based on your business requirements:
- For a pay-as-you-go cloud computer, select the desired specifications and click OK.
- For a monthly subscription cloud computer that uses an unlimited computing plan, select the desired specifications on the Upgrade or Downgrade tab and click OK.
- For a monthly subscription cloud computer that uses a 120-hour, 250-hour, or 360-hour plan, select the desired specifications, a new computing plan, and a subscription duration and click OK.
Fees or refunds appear at the bottom of the Change Configurations panel. During the upgrade or downgrade process, the cloud computer enters the Changing state on the Cloud Computers page.

Adjust the specifications of multiple cloud computers

In the left-side navigation pane, choose Resources > Cloud Computers.
In the upper-left corner of the top navigation bar, select a region.
On the Cloud Computers page, select the cloud computers whose specifications you want to change and choose More > Change Configurations in the lower part of the page. The selected cloud computers must be in the Stopped state.
Note
You can select up to 100 cloud computers at the same time.
In the Change Configurations panel, filter the cloud computers whose specifications you want to change in the Filter Cloud Computer section and click Next.
Note
You can adjust only the specifications of cloud computers that use the same billing method. If the selected cloud computers have different billing methods, you must adjust their specifications separately.
In the Change Configurations panel, perform one of the following operations based on your business requirements:
- For a pay-as-you-go cloud computer, select the desired specifications and click OK.
- For a monthly subscription cloud computer that uses an unlimited computing plan, select the desired specifications on the Upgrade or Downgrade tab and click OK.
- For a monthly subscription cloud computer that uses a 120-hour, 250-hour, or 360-hour plan, select the desired specifications, a new computing plan, and a subscription duration and click OK.
Fees or refunds appear at the bottom of the Change Configurations panel. During the upgrade or downgrade process, the cloud computer enters the Changing state on the Cloud Computers page.