If a resource plan expires or your account has an overdue payment, you cannot use ApsaraVideo VOD. To avoid service interruptions, renew your plan or top up your account in a timely manner.
Top up your account
After activation, ApsaraVideo VOD uses pay-as-you-go billing by default. If a resource plan expires or is fully consumed, billing automatically switches to pay-as-you-go. Because pay-as-you-go is a post-paid billing method, maintain enough account balance to avoid service suspension due to overdue payments.
To top up your account:
Log in to the ApsaraVideo VOD console.
In the top menu bar, click Expenses to go to the Expenses and Costs page.
In the left-side navigation pane, click Account Balance.
Click Deposit and follow the on-screen instructions to complete the payment. For more information, see Pay by bank transfer.
Purchase a new resource plan
ApsaraVideo VOD resource plans do not support renewal. Instead, purchase a new resource plan before your current one expires. All resource plans can be stacked -- after you purchase a new plan, no further action is required and your services will not be affected.
A new resource plan takes effect automatically after purchase, but there may be a delay.
You can set a quota alert for your resource plan to prevent resource shortages. For more information, see View resource plan details.
Renew the license for ApsaraVideo Player SDK or Short Video SDK
Renew your license before it expires to prevent service interruptions. Two situations may prevent you from renewing directly from the License Management page:
Empty instance ID — The instance ID column for the order on the License Management page is empty.
Console error during renewal — A red error message appears at the bottom of the renewal page: Order configuration parameters do not meet validation criteria. Please reconfigure the product! This prevents you from completing the renewal by clicking Buy Now.
If you encounter either situation, purchase a new license and bind it to your application, or submit an Alibaba Cloud ticket for renewal.
In most cases, renew your license directly from the License Management page (Method 1). If the instance ID of your license order is empty or a console error occurs during renewal, use Method 2 instead.
Method 1: Renew from the License Management page (recommended)
Renewal applies to the entire license order. If your license order includes multiple SDK entitlements, all of them are renewed together. You cannot change the configuration during renewal. If you have questions, submit an Alibaba Cloud ticket.
Go to the My Authorizations page in the ApsaraVideo VOD console.
Select the License Management tab, then find and save the instance ID that is bound to the target application.
If the instance ID is empty or an error occurs in the console during renewal, use Manage licenses or submit an Alibaba Cloud ticket for renewal.
Go to the Renewals page in the Expenses and Costs console. Search for the saved instance ID, find the order, and then click Renew in the Actions column.
On the ApsaraVideo MediaBox renewal page, confirm your current configuration and the renewal duration, and then click Buy Now to complete the renewal.
(Recommended) Enable auto-renewal to prevent expiration.
Method 2: Purchase a new license and bind the application
If the instance ID is empty for your purchased SDK license or if an error occurs during renewal, you must purchase a new license from the ApsaraVideo MediaBox purchase page before your current license expires. After the purchase, follow the instructions in Step 3: Bind a license to prevent service interruptions.