To modify a URL on the SuperApp Open Platform, you must first verify that you own the domain. This verification, completed through the technical support team, prevents unauthorized changes and protects data integrity.
Prerequisites
Before you begin, make sure you have:
The exact domain name to modify on SuperApp
Access to manage DNS records for that domain (specifically, the ability to add TXT records)
Contact information for your Customer Manager (SA) or Product Development Support Assistant (PDSA)
Verify your domain
Domain ownership verification requires assistance from the technical support team. Contact your Customer Manager (SA) or Product Development Support Assistant (PDSA), who will connect you with technical support.
Complete the following steps:
Step 1: Provide your domain name
Tell the technician the exact domain name you want to modify. The technician will provide a unique verification string.
Step 2: Add a DNS TXT record
Add a TXT record containing the verification string to your DNS server. Follow the instructions from technical support exactly.
The TXT record typically uses the following format:
| Field | Example value |
|---|---|
| Type | TXT |
| Name | <your-domain.com> |
| Value | <verification-string> |
Replace the placeholder values with the actual domain name and verification string provided by technical support.
For detailed instructions, see DNS Configuration Guide.
Step 3: Notify technical support
After you configure the DNS record, notify the technical support team. They will perform an offline check to confirm the verification string was added correctly.
Result
After technical support confirms your DNS configuration, you can proceed to modify URL links on the SuperApp Open Platform.
Troubleshooting
DNS record not detected
DNS changes typically propagate within a few minutes to several hours. In rare cases, propagation can take up to 48 hours. Before contacting support, verify that your TXT record is live by running one of the following commands:
dig TXT <your-domain.com>or
nslookup -type=TXT <your-domain.com>If the verification string appears in the output, the record has propagated. Notify technical support to retry the check.
Verification fails after multiple attempts
If verification still fails after confirming the TXT record is live:
Double-check that the domain name is accurate and free of typos.
Confirm the TXT record value matches the verification string exactly, with no extra spaces or characters.
Consult your DNS service provider to rule out configuration issues.
If the problem persists, contact your Customer Manager (SA), Product Development Support Assistant (PDSA), or the technical support team for assistance.