If you see the message "The refund period of the order has elapsed or the available quota is insufficient, and a refund cannot be processed" when requesting a refund, one of the following scenarios applies.
Scenario 1: The refund period has elapsed
The refund period for an SSL certificate order is 7 calendar days from the time of payment. Orders that exceed this period are no longer eligible for a refund.
Scenario 2: Certificates from the order have been applied for use
The payment for your order was made within the 7-calendar-day refund window, but you have already applied for certificates using the quota included in the order. In this case, the available refund quota is insufficient, and a direct refund is not possible.
Solution
You must first remove the applied certificates from the order. Follow these steps:
For certificates that are pending application, cancel the certificate application.
For certificates that are issued, revoke the certificate.
After completing the steps above, you can successfully request a refund. For detailed instructions, see Refund rules.