This topic describes the refund rules and procedures for the resources and services of Certificate Management Service. This includes SSL Certificate refunds, HTTPS Acceleration Gateway refunds, Private Certificate Authority (PCA) refunds, Message notification refunds, Public domain name monitoring refunds, Certificate application repository refunds, "Deploy to Cloud Products" refunds.
General refund rules
The following rules apply to all refund requests for resources and services:
Refund time limit: You must submit the refund request within 7 calendar days after you pay for the order. Late requests are not accepted.
Promotional orders: For products purchased during a special promotion, the refund rules are subject to the specific terms of that promotion.
Refund amount: Only the actual cash amount that you paid is refunded. Amounts paid with vouchers or coupons are not refunded.
Refund path:
By default, the refund is returned to the original payment method used for the purchase.
If the refund to the original payment method fails, for example, because the bank card is canceled, the funds are returned to your Alibaba Cloud account balance.
SSL Certificate refunds
Refund conditions
SSL Certificates are products issued by a Certificate Authority (CA). You cannot request a refund for an SSL Certificate more than 7 calendar days after its purchase.
To request a refund for an SSL Certificate, you must meet the General refund rules and the following conditions:
Certificate revocation time limit: If the certificate has been issued, the revocation review must be completed within 7 calendar days after you pay for the order. Otherwise, you are not eligible for a refund. For more information about revocation rules, see Revoke and delete an SSL certificate.
Certificate type restrictions: Multiple Domains certificates requested through the Combine Certificates feature are not eligible for refunds.
Request a refund
If you purchase a new commercial certificate with a certificate validity period of 2 or 3 years, the included managed service must be refunded together with the certificate. The managed service cannot be refunded separately. For more information, see .
Unused
If you have not used the certificate quota to request or issue a certificate, you can request a full refund:
Go to the Order Refund Management page. Find the target order and click Refund in the Actions column.
In the Refund Application dialog box, click Refund. After the refund is successful, the order status changes to Refund successfully.
Used
If you have used the certificate quota to request or issue a certificate, you must first release the certificate resource. To do this, cancel the request or revoke the certificate and remove it from the certificate list. Then, you can request a refund. Otherwise, a message appears indicating that the refund cannot be processed.
Refund a 1-year certificate
Go to the SSL Certificate Management page. On the Official Certificate tab, find the certificate that you want to refund and follow the steps for its current status.
Pending Application
Click Cancel Application in the Actions column for the certificate. In the Note dialog box, click OK.
After the operation is complete, the certificate is removed from the certificate list and the certificate quota is returned.
Validating Application
Click Withdraw in the Actions column for the certificate. In the Note dialog box, click OK. After you revoke the request, the certificate status changes to Pending Application.
Click Cancel Application in the Actions column for the certificate. In the Note dialog box, click OK.
After the operation is complete, the certificate is removed from the certificate list and the certificate quota is returned.
Validation Failed
Click Modify in the Actions column for the certificate.
In the Apply for Certificate panel, click Submit.
If a message appears, for example, a message that indicates the ID card number is missing for the selected contact, modify the request information as prompted and click Submit again. After you submit the request for review, the certificate status changes to Validating Application.
Click Withdraw in the Actions column for the certificate. In the Note dialog box, click OK. After you revoke the request, the certificate status changes to Pending Application.
Click Cancel Application in the Actions column for the certificate. In the Note dialog box, click OK.
After the operation is complete, the certificate is removed from the certificate list and the certificate quota is returned.
Issued
In the Actions column for the certificate, click More > Revoke.
In the Revoke Certificate panel, confirm the revocation request information, and click OK.
ImportantA revoked certificate cannot be recovered. If the revocation review is completed more than 7 calendar days after the order is paid, a refund cannot be issued. Proceed with caution to prevent business interruptions.
In the Note dialog box, click OK. After you revoke the certificate, its status changes to Validating Revocation.
The revocation review can take up to 5 business days. Wait for the review to complete. If the certificate status changes to Revoked, the revocation is successful.
Click Delete in the Actions column for the certificate. In the Note dialog box, click Delete.
After the operation is complete, the certificate is removed from the certificate list.
The following are the revocation rules. For more information about revocation rules and operations, see Revoke and delete an SSL certificate.
If you revoke a certificate within 28 calendar days of issuance and have not changed its domain name, Alibaba Cloud returns the corresponding SSL Certificate quota after the revocation.
If a certificate is revoked more than 28 days after issuance or its domain name has been changed, the SSL Certificate quota is not returned.
Revoked
Click Delete in the Actions column for the certificate. In the Note dialog box, click Delete.
After the operation is complete, the certificate is removed from the certificate list.
Go to the Order Refund Management page. Find the target order and click Refund in the Actions column.
In the Refund Application dialog box, click Refund. After the refund is successful, the order status changes to Refund successfully.
Refund a multi-year certificate
If you purchased or renewed a certificate with a validity period of more than 1 year and have used the certificate quota in the order, follow these steps to request a refund.
Go to the SSL Certificate Management page. On the Official Certificate tab, find the certificate that you want to refund and follow the steps for its current status.
NoteAfter you purchase a multi-year certificate, multiple certificates appear in the certificate list.
The first certificate is in the Pending Application, Validating Application, or Validation Failed state
NoteAfter the first certificate is removed, the second and third certificates are also removed.
Pending Application
Click Cancel Application in the Actions column for the certificate.
In the Note dialog box, click OK.
After the operation is complete, the certificate is removed from the certificate list and the certificate quota is returned.
Validating Application
Click Withdraw in the Actions column for the certificate. In the Note dialog box, click OK. After you revoke the request, the certificate status changes to Pending Application.
Click Cancel Application in the Actions column for the certificate. In the Note dialog box, click OK.
After the operation is complete, the certificate is removed from the certificate list and the certificate quota is returned.
Validation Failed
Click Modify in the Actions column for the certificate.
In the Apply for Certificate panel, click Submit.
If a message appears, for example, a message that indicates the ID card number is missing for the selected contact, you must modify the request information as prompted and click Submit again. After you submit the request for review, the certificate status changes to Validating Application.
Click Withdraw in the Actions column for the certificate. In the Note dialog box, click OK. After you revoke the request, the certificate status changes to Pending Application.
Click Cancel Application in the Actions column. In the Note dialog box, click OK.
After the operation is complete, the certificate is removed from the certificate list and the certificate quota is returned.
The first certificate is in the Issued state
For the second and third certificates that are in the Not Activated state, click Cancel in the Actions column.
In the Note dialog box, click OK. After the operation is complete, the certificates in the Not Activated state are removed from the certificate list.
Process the first certificate:
In the Actions column for the certificate, click More > Revoke.
In the Revoke Certificate panel, confirm the revocation request information, and click OK.
ImportantA revoked certificate cannot be recovered. If the revocation review is completed more than 7 calendar days after the order is paid, a refund cannot be issued. Proceed with caution to prevent business interruptions.
In the Note dialog box, click OK. After you revoke the certificate, its status changes to Validating Revocation.
The revocation review can take up to 5 business days. Wait for the review to complete. If the certificate status changes to Revoked, the revocation is successful.
Click Delete in the Actions column for the certificate. In the Note dialog box, click Delete.
After the operation is complete, the certificate is removed from the certificate list.
The following are the revocation rules. For more information about revocation rules and operations, see Revoke and delete an SSL certificate.
If you revoke a certificate within 28 calendar days of issuance and have not changed its domain name, Alibaba Cloud returns the corresponding SSL Certificate quota after the revocation.
If a certificate is revoked more than 28 days after issuance or its domain name has been changed, the SSL Certificate quota is not returned.
After you remove the related certificates from the certificate list, go to the Order Refund Management page. Find the target order and click Refund in the Actions column.
In the Refund Application dialog box, click Refund. After the refund is successful, the order status changes to Refund successfully.
HTTPS Acceleration Gateway refunds
Refund conditions
The request must meet the General refund rules.
Request a refund
Unused
Go to the Order Refund Management page. Find the target order and click Refund in the Actions column.
In the Refund Application dialog box, click Refund. After the refund is successful, the order status changes to Refund successfully.
Used
If you added a domain name within 7 calendar days after you paid for the order, you can request a refund based on your usage.
No Gateway Resource Compute Quota (GRCQ) is consumed (including website requests and outbound traffic)
After you reset the HTTPS Acceleration Gateway instance, follow these steps to request a full refund.
Go to the HTTPS Acceleration Gateway page. On the Domain Name Management tab, find the target instance and click Reset in the Actions column.
Go to the Order Refund Management page. Find the target order and click Refund in the Actions column.
In the Refund Application dialog box, click Refund. After the refund is successful, the order status changes to Refund successfully.
Gateway Resource Compute Quota (GRCQ) is consumed (including website requests and outbound traffic)
You must manually request a refund for the remaining balance. For assistance, contact your account manager.
Refund amount
Refund amount = Instance fee - Fee for consumed GRCQ.
Refund example
You purchase a 1-month HTTPS Acceleration Gateway instance. The order includes 300 GRCQ and the total fee is 1.6 USD.
If you consume 60 GRCQ within 7 days, the refund amount is 1.6 - (1.6 × 60) / 300 = 1.28 USD.
Private Certificate Authority refunds
Refund conditions
The request must meet the General refund rules.
Request a refund
Unused
Go to the PCA Certificate Management page and select the region where the Private Certificate Authority (PCA) is located.
On the Order Refund Management tab, find the target order and click Refund in the Actions column.
In the Tip dialog box, click OK.
After the refund is successful, the Status of the root CA or intermediate CA changes to Refunded.
Used
If a root CA or intermediate CA is enabled, you can reset it within 7 calendar days of purchase. After a successful reset, you can receive a refund for the order.
Go to the PCA Certificate Management page and select the region where the PCA service is located.
On the Private CAs tab, find the CA that you want to reset. In the Actions column, click the
icon and then click Reset in the pop-up menu.In the dialog box that appears, confirm the reset information, select Confirm that the reset operation deletes all data., and click OK.
On the Order Refund Management tab, find the target order and click Refund in the Actions column.
In the Refund Application dialog box, click OK.
After the refund is successful, the Status of the root CA or intermediate CA changes to Refunded.
Message notification refunds
Refund conditions
The request must meet the General refund rules.
The service must be unused, which means no message notifications have been configured.
Request a refund
Go to the Order Refund Management page. Find the target order and click Refund in the Actions column.
In the Refund Application dialog box, click Refund. After the refund is successful, the order status changes to Refund successfully.
Public domain name monitoring refunds
Refund conditions
The request must meet the General refund rules.
The service must be unused. This means no domain name monitoring is configured.
Request a refund
Go to the Order Refund Management page. Find the target order and click Refund in the Actions column.
In the Refund Application dialog box, click Refund. After the refund is successful, the order status changes to Refund successfully.
Certificate application repository refunds
Refund conditions
The order must meet the General refund rules.
The service must be unused. This means that no API calls for the certificate application repository have been consumed.
Request a refund
Go to the Order Refund Management page. Find the target order and click Refund in the Actions column.
In the Refund Application dialog box, click Refund. After the refund is successful, the order status changes to Refund successfully.
"Deploy to Cloud Products" refunds
You can request a refund for resources (deployment quotas) purchased on the Deployment to Cloud Services, Hosted Deployment for Cloud Services, Deployment to Cloud Servers, or Multi-cloud Deployment pages in the console if they meet the refund conditions.
Refund conditions
The refund must comply with the General refund rules.
The resources (deployment quotas) are unused. This means that no related deployment tasks, such as Deployment to Cloud Services, Hosted Deployment for Cloud Services, Deployment to Cloud Servers, or Multi-cloud Deployment have been created.
Request a refund
Go to the Order Refund Management page. Find the target order and click Refund in the Actions column.
In the Refund Application dialog box, click Refund. After the refund is successful, the order status changes to Refund successfully.