If your SSL certificate application fails the review, you can use this topic to identify the cause. After you resolve the issue, you can resubmit the certificate application.
The time required to issue an SSL certificate varies based on the certificate authority (CA). If your certificate application is still under review for a long time after you submit it, see Why is my certificate application still under review after a long time?.
Domain name validation is not performed or fails
You must promptly complete domain name ownership validation. For more information, see Domain Name Ownership Validation.
The company phone number is empty or incorrect
When you apply for an Organization Validated (OV) or Extended Validation (EV) SSL certificate, you must enter a correct and valid company phone number. Make sure that the CA can contact you at this number.
Company information verification fails
When you apply for an OV or EV certificate, the CA verifies your company information using public channels. You must update your company information on a public platform.
The company information in the application is inconsistent with the company information for domain name authentication
Confirm the authenticated company information with your domain name provider. Then, log on to the Certificate Management Service console. In the navigation pane on the left, choose to modify your company information. For more information, see Manage company information. After you correct the information, resubmit the certificate application to the CA.
The CSR file is already used for another order
To ensure the security of the certificate key, you cannot reuse a Certificate Signing Request (CSR) for a new order. You must generate a new CSR file to ensure that each SSL certificate has a unique key pair.
The format of the domain name bound to the certificate is incorrect
A domain name can contain only letters, digits, and hyphens (-). The domain name can be up to 64 characters in length. Check the domain name information in the CSR file and the order to make sure that you submit the order with the correct domain name.
The Common Name field in the CSR is incorrect
When you create a CSR file, the Common Name field must be the primary domain name that is bound to the certificate. You must create and upload a new CSR file and make sure that the Common Name field is correctly completed.
To ensure that the CSR file is correct, we recommend that you use the system to generate the CSR file. If you use the system to automatically generate the CSR file, you can also download the certificate in different formats after the digital certificate is issued.