Simple Application Server supports unsubscriptions in various scenarios. Alibaba Cloud issues refunds based on the refund rules.
Important considerations
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Instance and data are not recoverable: When you unsubscribe from a Simple Application Server instance, the instance and all its data are immediately released and cannot be recovered. Before you unsubscribe, you must back up or migrate your data.
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Refund amount: Refunds are issued only for the actual amount paid. The value of any coupon is not included in the refund.
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Violations: You are not eligible for a refund if you violate relevant laws, regulations, or the product's terms of service.
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Promotional rules: If you purchased the product during a promotion, the promotional rules take precedence over the general unsubscription rules in case of a conflict.
Refund rules
For information about the unsubscription rules, see Unsubscription rules for the international site (alibabacloud.com).
Unsubscription procedure
Before you proceed, make sure you have backed up or migrated your data.
Follow these steps to unsubscribe from a server in the console.
You can also unsubscribe from a Simple Application Server instance by calling an API operation. For more information, see RefundInstance.
Single instance
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Log on to the Simple Application Server console.
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On the server list page, find the instance that you want to unsubscribe from and choose More > Unsubscribe.
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On the Resource Unsubscription page, click Unsubscribe Resource. On the confirmation page, verify the resource information and the refund amount.
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Read and agree to the service agreement, and then click Unsubscribe Now.
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In the confirmation dialog box, select a Reason For Unsubscription and click OK.
Multiple instances
You can unsubscribe from multiple instances at once.
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Log on to the Alibaba Cloud Refund Management page.
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On the Unsubscribe Resource tab, select Simple Application Server from the product name drop-down list, and then click Search.
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Select the instances that you want to unsubscribe from.
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Click Batch Unsubscribe Resources above the list. On the confirmation page, verify the resource information and the total refund amount.
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Read and agree to the service agreement, and then click Unsubscribe Now.
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In the confirmation dialog box, select a Reason For Unsubscription and click OK.
Refund destination
For more information about where refunds are sent, see Refund destination for the international site.
FAQ
Refund destination and timeline
Funds typically arrive within 30 business days. The refund is returned to the original payment method by default.
If the refund to the original payment method fails due to reasons such as a closed bank account or channel restrictions, the funds are credited to your account balance.