This topic explains how to change the logon password for your Alibaba Cloud account while you are logged on. For other scenarios, see the appropriate solution:
Password validity
If you forgot your password and cannot log on, see Reset a forgotten password.
If your current password is valid and you can log on, follow the steps in this topic to change it.
Change a RAM user's password
To change the password for a Resource Access Management (RAM) user, contact your account administrator or RAM administrator to perform the operation in the RAM console. For more information, see Change the logon password of a RAM user.
To change the password for an enterprise Single Sign-On (SSO) user, change it in your corporate identity provider (IdP).
To change the logon password for a server, such as an ECS or Simple Application Server instance, see Manage instance logon credentials (logon name/password/key pair) or Set or reset the password of a server.
Procedure
Users who log on as a RAM user, with a RAM role, or through enterprise SSO cannot change the password of the Alibaba Cloud account. You must contact the account administrator to log on to the Alibaba Cloud account and perform the operation.
Log on to the Alibaba Cloud Account Center and go to the Security Settings page. In the Login Password section, click Change.
On the Identity Verification page, choose to verify your identity by phone or email. If you cannot complete the identity verification, submit a ticket to change your phone number or email address. For more information, see The email address of my account is unavailable.
After the verification, on the Change Login Password page, enter a New Password and click Submit.
After the password is changed, remember the new logon password. Click Log On Again to return to the Alibaba Cloud website.
What to do next
After you change your password, your Alibaba Cloud account is immediately logged out from all devices.
Use your new password to log on to the Alibaba Cloud console again.
To ensure account security, you may be required to complete secondary authentication, such as by SMS, when you use the new password to log on from an unfamiliar device or network environment.
FAQ
What do I do if my secure phone number or email address is no longer in use during identity verification?
If you cannot complete the identity verification, submit a ticket to change your password. For more information, see The email address of my account is unavailable
What do I do if I do not receive a text message or email verification code?
Check the following items:
SMS verification code: Check whether your phone has an overdue payment, has a stable signal, has interception software installed, or has blacklisted the carrier's number.
Email verification code: Check whether the email was moved to the spam or subscriptions folder.
If you do not receive the code after a long time because of network latency, wait a moment and try again. If the issue persists, contact technical support.