Release PolarDB Clusters and Get a Refund - PolarDB - Alibaba Cloud - PolarDB

PolarDB supports unsubscriptions. This topic describes the unsubscription policies, which vary by your cluster's billing method.

Scenarios

The unsubscription options for PolarDB vary based on the billing method of the cluster.

Billing method

Description

Actions

subscription

Unsubscribe from an in-use resource before expiration: If you no longer need a resource, you can cancel its subscription. This applies to the current subscription term and any pending renewal cycles.
Cancel a renewal that has not taken effect: You can cancel a renewal order for a resource before the renewal period starts.
Refund for changing the billing method from subscription to pay-as-you-go: When you change the billing method of a PolarDB cluster from subscription to pay-as-you-go, the remaining subscription fee is refunded.
Refund for downgrading specifications: If the specifications of your subscription cluster exceed your business requirements and your account has the required permissions, you can downgrade the cluster specifications in real time. When you downgrade, the system calculates a refund based on the applicable refund rules.

When you request to cancel a subscription PolarDB cluster, a refund is calculated based on your actual resource usage. For more information, see Rules for unsubscribing from resources on international sites.

Unsubscription methods for international sites

pay-as-you-go and serverless

pay-as-you-go and serverless clusters are billed hourly based on actual usage and are not eligible for refunds. If you no longer need a pay-as-you-go or serverless cluster, back up or migrate your data as needed and then release the cluster. Billing stops once the cluster is released.

Go to the Clusters page in the PolarDB console. Find the target cluster and click Release in the Actions column.

Note

To learn where your refund is sent, see Refund process for international sites.

FAQ

Why can't I request an unsubscription?

Log on to the Alibaba Cloud console and choose Expenses > Expenses and Costs in the top navigation bar. In the left-side navigation pane, click Unsubscribe . If you cannot request a refund for your Alibaba Cloud resources in the console, the issue may be caused by the following reasons:

The cloud resources are billed based on the pay-as-you-go method. Pay-as-you-go resources do not support refunds. You can shut down and release pay-as-you-go resources after you back up the data that you require.
Your resources are purchased in promotions that do not support refunds.
Your refundable amount is 0.
The settlement currency that is used in your purchase order is different from the current settlement currency of your account.
Your instance has unpaid orders.
Your instance has security risks.

Why is the refund amount 0 when I request an unsubscription?

The refund amount may be zero for the following reasons:

The refundable amount is calculated based on the following formula for non-full refunds: Refundable amount = Paid amount - Fees for consumed resources. The calculated refundable amount 0.
After you purchase the resources, your account is associated with a main financial account as a managed sub-account. When your account is disassociated from the main financial account, the cloud resources are returned to your account, but the refundable amount of cloud resources is 0. As a result, the remaining values are not calculated for the resources during configuration changes, downgrades, or refunds, and your refundable amount becomes 0.
Your resources are transferred to another account, and the refundable amount is 0.