When monitoring alerts fire across your infrastructure, delayed response increases the blast radius. WeCom chatbot integration with Managed Service for OpenTelemetry routes alert notifications directly to WeCom group chats, so your team can triage issues where they already collaborate. After creating a WeCom chatbot, you can configure notification policies to route alerts to designated WeCom groups. When the alert conditions for a notification policy are met, the system automatically alerts the WeCom group.
With this integration, you can:
Receive alert notifications in WeCom group chats.
View alert details and take action without leaving WeCom.
Schedule automated daily alert summary reports at specified times.
Step 1: Get the webhook URL from WeCom
Log in to the WeCom client.
In the target WeCom group, click the
icon in the upper-right corner and click the button to add a group robot.On the page that appears, click the button to add a robot, then click Add.
Enter a name for the chatbot and click Add.
Copy the webhook URL and save it. You need this URL in the next step.
Step 2: Create a WeCom chatbot in the console
Before you begin, make sure a WeCom group exists where you want to receive alerts.
Log in to the Managed Service for OpenTelemetry console.
In the left-side navigation pane, choose Alert Management > Notification Objects. Click the DingTalk/Lark/WeCom tab and select WeCom.
In the Create WeCom Chatbot panel, configure the following parameters and click OK.
Parameter
Description
Name
The name of the WeCom chatbot.
Chatbot Webhook URL
The webhook URL you copied in Step 1.
Whether the Chatbot Sends Daily Statistics
Turn on to receive automated daily alert reports. Enter one or more time points in
HH:mmformat, separated by commas (,). At each specified time, Application Real-Time Monitoring Service (ARMS) generates a report that includes total triggered alerts, resolved alert count, and pending alert backlog.Card Content Configuration
Customize the style and content of the alert notification card sent to the WeCom group.
Manage alerts in the WeCom group
After an alert notification arrives in the WeCom group, you can view and manage alerts directly in the group chat.
For detailed instructions, see Handle alerts in the specified group chat.
Manage WeCom chatbots
On the DingTalk/Lark/WeCom tab, manage existing chatbot configurations:
Search: Enter a keyword in the search box and click the
icon.Edit: Click Edit in the Actions column. Modify the chatbot settings in the dialog box that appears and click OK.
Delete: Click Delete in the Actions column. Confirm the deletion by clicking OK.
Limits
Due to WeCom API licensing restrictions for third-party integrations, ARMS allows no more than 20 WeCom interface calls. Limit WeCom-based alert routing to critical responders only.