Application Real-Time Monitoring Service:Handle alerts in a group chat

Bind a mobile number to a group chat

The first time that you view or handle alerts in a group chat, you must bind a mobile number to the group chat.

1. In the group chat, click the alert name in an alert card.
2. In the Bind Mobile Number dialog box, bind a mobile number as prompted.
   • DingTalk: Enter a mobile number and click Send Verification Code.
   • WeCom: Enter a custom WeCom username and a mobile number, and then click Send Verification Code.

   Note If you enter the mobile number of a contact, you can associate the contact with the group chat. If both the group chat and contact are set as notification objects in a notification policy, the system sends alert notifications to the group chat and tags the contact with the at sign (@) after an alert is triggered. For more information, see Associate a contact with a group chat.
3. Enter the verification code that you received and click OK.

Associate a contact with a group chat

If you associate a contact with a group chat, the system sends alert notifications to the group chat and tags the contact with the at sign (@) after an alert is triggered.

1. When you create or modify a contact, make sure that the mobile number of the contact was bound to the group chat the first time that you view an alert card in the group chat. For more information, see Contacts.
2. Set the contact, contact groups or schedules containing the contact, and the corresponding DingTalk chatbot, Lark bot, and WeCom bot as the notification objects in a notification policy. For more information, see Create and manage a notification policy.
   Note The contact must be a member of the group chat.
   Log on to the ARMS console.In the left-side navigation pane, choose Alert Management > Notification Objects. On the Contacts tab, you can view the DingTalk or WeCom icon in front of the mobile number of the contact.

Handle an alert in an alert card

Alert cards in group chats display basic information about alerts. You can modify the display content of alert cards by editing alert notification templates in a notification policy. For more information, see Variable parameters of notification templates.

Handle an alert on the alert details page

Click the alert name in an alert card to go to the alert details page. On the alert details page, you can view the details of the current alert.

Details tab

The Details tab displays the following information: the name, severity, content, status, and handler of the alert, notification objects, and the object that triggered the alert.

On the Details tab, you can perform the following operations:

• Click Settings in the upper-right corner. In the Select Operation dialog box, you can perform the following operations:
  • Specify a handler for the alert. You can only specify a handler whose mobile number is bound to the group chat. For more information, see Bind a mobile number to a group chat.
    Note Handlers must be group chat members who have bound their mobile numbers to the group chat in alert cards. Alert cards are sent based on the notification policies that belong to your Alibaba Cloud account.
  • Change the severity of the alert. Valid values: Default, P4, P3, P2, and P1. Default has the lowest priority whereas P1 has the highest priority.
  • Push a ticket: Select an integrated ticket system to create a ticket for the current alert.
    Note For information about how to integrate with a ticket system, see Use a Jira account to integrate Jira with ARMS and Use OAuth to integrate Jira with ARMS.
• Click the icon to monitor the status of the alert. If the status of the alert changes, the system sends you an SMS message.
• Click the icon. In the Blocking Period section, select a time period. During the blocking period, alert notifications are not sent.

Event tab

On the Event tab, you can view the alert events associated with the alert and the status of each alert event.

On the Event tab, you can perform the following operations:

Click the event whose details you want to view. Then, you can view the basic information, monitoring data, and extended fields of the event.

Activity tab

The Activity tab displays the notification records and handling records of the alert.

On the Activity tab, you can perform the following operations:

View the alert statistics

The statistics page shows all statistics on the alerts for which notifications are sent to the group chat. The statistics include the number of alerts triggered on the current day, handlers who handle alerts on the current day, and the trends in the number of alerts and average handling time of alerts in the past seven days.

View all alerts on the homepage

You can view all the alerts for which notifications are sent to the group chat on the homepage.