After you receive an alert notification in a notification group chat, you can claim, resolve, follow, push, or block the alert directly in the chat.
Verify your mobile phone number
To view or handle alerts in a notification group chat, you must first verify your mobile phone number.
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In the notification group chat, click the alert name on an alert card.
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In the SMS Verification panel, verify your mobile phone number.
Enter your mobile phone number and click Send Verification Code.
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After you receive the verification code, enter it and click OK.
NoteIf the page displays a message such as The current mobile phone number is not registered. Go to the console to add and verify the mobile phone number, you must first log on to the ARMS console to create and verify a contact for that phone number. For more information, see Contacts.
Bind a contact
After you bind a contact to a notification group chat, the system @mentions that contact for any new alerts sent to the group.
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When creating or editing a contact, use the same mobile phone number that you verified when you first viewed an alert card in the group chat. For more information, see Contacts.
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In your notification policy, designate the following as notification objects: the contact, any associated contact groups or schedules, and the corresponding DingTalk, Lark, or WeCom bot. For more information, see Notification policy.
NoteThe contact must be a member of the notification group chat.
Once configured, a DingTalk or WeCom icon appears next to the contact's mobile phone number on the Contacts tab of the page in the ARMS console.
Handle an alert from an alert card
An alert card displays basic alert information in a notification group chat. You can customize card content by editing the alert notification template in your notification policy. For more information, see Configure notification templates and webhook templates.
From an alert card, you can perform the following actions:
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Click Claim Alerts to assign yourself as the alert handler.
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Click Disable Alert Rules. In the Edit Solution dialog box that appears, enter the solution and click OK to resolve the alert.
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Click Follow Alerts to receive SMS notifications when the alert's status changes.
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Click Push Alerts. In the Please select a ticket system area, select an integrated ticket system and click OK to create a ticket for the current alert.
NoteFor information about how to integrate a ticket system, see Integrate Jira with ARMS alert management by using a Jira account and Integrate Jira with ARMS alert management by using OAuth.
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Click Block Alerts, and then select a duration in the Alert Notification Blocking Period area. During this period, the system will not send any notifications for the current alert.
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Click Unresolved Alerts. On the Alerts tab, you can filter and view unresolved alerts in the current notification group chat. For more information, see The Home panel.
Handle an alert from the details panel
Click the alert name on an alert card to open the details panel.
In the alert details panel, you can perform the following actions:
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Click the
icon to add a comment to the alert. -
For an alert with a To Be Claimed status, click Claim it to become the alert handler.
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For an alert with a To Be Claimed or Processing status, click Solve it now to resolve the alert.
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Click Statistics in the lower-left corner to open the Statistics panel. For more information, see The Statistics panel.
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Click Home in the lower-left corner to open the Home panel. For more information, see The Home panel.
Details tab
On the Details tab, you can view the alert name, severity, alert status, alert content, alert object, alert handler, notification object, solution, and comments.
On the Details tab, you can perform the following actions:
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Click Settings in the upper-right corner. In the Select Operation dialog box, you can choose one of the following actions:
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Assign alert handler: Assign a handler to the current alert. You can select any contact who has verified their mobile number. For more information, see Verify your mobile phone number.
NoteYou can assign any group member as an alert handler if they are under the same Alibaba Cloud account and have verified their mobile number through an alert card.
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Change severity: Modify the severity of the current alert. The severity levels, in ascending order of severity, are Default, P4, P3, P2, and P1.
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Push ticket: Select an integrated ticket system to create a ticket for the current alert.
NoteFor information about how to integrate a ticket system, see Integrate Jira with ARMS alert management by using a Jira account and Integrate Jira with ARMS alert management by using OAuth.
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Click the
icon to receive SMS notifications when the alert's status changes. -
Click the
icon and select a duration in the Alert Notification Blocking Period area. During this period, the system will not send any notifications for the current alert.
Event tab
On the Event tab, you can view alert events and their statuses.
On the Event tab, you can perform the following action:
Click an event row to view its basic information, monitoring data, and extended fields.
Activity tab
On the Activity tab, you can view notification and handling records for the alert.
On the Activity tab, you can perform the following action:
Click Filter, select Log content or Log object, enter a keyword, and press Enter to filter the activity records.
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Filter condition |
Description |
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Log content |
Filters by alert notification content. |
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Log object |
Filters by contact (alert handler). |
Statistics panel
The Statistics panel shows alert statistics for the notification group chat, including today's alert count, a 7-day alert trend chart, a 7-day average resolution time trend chart, and a table of today's alert handlers.
In the Statistics panel, you can perform the following actions:
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On the 7-day alert trend chart and the 7-day average resolution time trend chart, click a data point to view the total number of alerts and the average resolution time for that day.
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Click Back to Homepage to go to the Home panel. For more information, see The Home panel.
Home panel
The Home panel lists alerts from the notification group chat.
In the Home panel, you can perform the following actions:
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The My, Add to Watchlist, and Alerts tabs display alerts you have claimed, alerts you are following, and all alerts, respectively.
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In the search box at the top of a tab, enter a keyword from an alert name to search for alerts.
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At the top of a tab, you can filter alerts by status, contact, or history.
Filter condition
Description
Status
Filter the alert list by status.
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Resolved
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Processing
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To Be Claimed
Contact
Shows alerts assigned to a specific handler. You can select any group member from the same Alibaba Cloud account who has verified their mobile number through an alert card.
Alert History
Filters alerts by time range.
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1 day
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3 days
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7 days
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Click an alert to open its details panel.
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Click Alert Statistics to go to the Statistics panel. For more information, see The Statistics panel.