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    Alibaba Cloud Model Studio:FAQ

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    Alibaba Cloud Model Studio:FAQ

    Last Updated:Apr 30, 2026

    Frequently asked questions about Token Plan Team Edition, covering purchasing, usage, metering, and performance.

    What is the difference between Token Plan Team Edition and Coding Plan?

    Token Plan Team Edition

    Coding Plan

    Use cases

    Day-to-day work for solo founders, teams, and enterprises

    Individual development scenarios

    Supported models

    Text generation and image generation models

    Text generation models

    Billing method

    Credits deducted based on token consumption

    Billed per model call

    Usage frequency

    Unlimited

    Quota per 5 hours / per week

    API Key and Base URL

    Obtain your dedicated API Key and dedicated Base URL from the Token Plan Team Edition page

    Obtain your dedicated API Key and dedicated Base URL from the Coding Plan page

    Peak-time performance

    Multi-tenant isolation

    Requests may queue during peak hours

    Data security

    We do not use your data to train models

    User data authorization required

    Text generation

    What text generation models are supported?

    Token Plan Team Edition supports text generation models such as qwen3.6-plus, glm-5, MiniMax-M2.5, and deepseek-v3.2. For details, see Supported models.

    Common errors and solutions

    Error message

    Possible cause

    Solution

    InvalidApiKey: No API-key provided.

    1. The API Key is not configured.

    2. The tool uses the x-api-key header instead of Authorization: Bearer.

    1. Go to the Token Plan Team Edition page to copy your dedicated API Key and configure it in your tool.

    2. Change the authentication method to Authorization: Bearer. For configuration details, see Set up AI tools.

    InvalidApiKey: Invalid API-key provided.

    1. You used the Alibaba Cloud Model Studio general-purpose API Key (sk-xxx format) or the Coding Plan API Key by mistake.

    2. The Token Plan Team Edition subscription has expired.

    3. The API Key was copied incompletely or contains spaces.

    1. Go to the Token Plan Team Edition page and use your dedicated API Key. Ensure the key is copied completely without any spaces.

    2. Check whether your subscription has expired.

    3. If the error persists, reset the API Key in the console and configure the new key.

    model 'xxx' not found or not supported

    1. The model name is misspelled or has incorrect capitalization.

    2. The model does not support the current protocol. For example, deepseek-v3.2 only supports the OpenAI-compatible protocol, not the Anthropic protocol.

    1. Verify that the model name is case-sensitive and matches the model ID listed in Supported models.

    2. deepseek-v3.2 must be called through the OpenAI-compatible endpoint. For configuration details, see the integration guide for your specific tool.

    invalid access token or token expired

    You used the Base URL for Coding Plan or another plan by mistake.

    Anthropic-compatible endpoint: https://token-plan.ap-southeast-1.maas.aliyuncs.com/apps/anthropic

    OpenAI-compatible endpoint: https://token-plan.ap-southeast-1.maas.aliyuncs.com/compatible-mode/v1

    Incorrect API key provided

    You used the Alibaba Cloud Model Studio general-purpose Base URL (dashscope.aliyuncs.com) by mistake.

    Anthropic-compatible endpoint: https://token-plan.ap-southeast-1.maas.aliyuncs.com/apps/anthropic

    OpenAI-compatible endpoint: https://token-plan.ap-southeast-1.maas.aliyuncs.com/compatible-mode/v1

    Range of input length should be [1, xxx]

    The input content, including conversation history and code context, exceeds the maximum context length of the model.

    Start a new session or compress the context. You can also switch to a model with a larger context window.

    Connection error

    The Base URL domain is misspelled, or a network connection issue occurred.

    Check the Base URL domain spelling and your network connection.

    Image generation

    What image generation models are supported?

    Token Plan Team Edition supports image generation models such as the qwen-image-2.0 series and the wan2.7-image series. For details, see Supported models.

    How do I use image generation models in coding tools?

    Image generation models use separate APIs and cannot be called directly through the text model's Base URL. You need to integrate them through your tool's Skill or extension mechanism. For configuration details, see the image generation model integration section in the integration guide for each tool.

    Product features

    Can the Token Plan Team Edition API Key be used with other plans or general-purpose APIs?

    No. The API Keys and Base URLs for Token Plan Team Edition, Coding Plan, and the Alibaba Cloud Model Studio pay-as-you-go service are not interchangeable. Do not mix them. Using an API Key from another plan will not deduct from your Token Plan Team Edition quota.

    Can I use one subscription across multiple tools?

    Yes. You can use the same API Key across all compatible AI tools, and all usage is deducted from the same shared quota.

    What are the usage restrictions?

    This plan is for interactive use within compatible AI coding and agent tools only. It cannot be used for automated scripts or application backends. Violations may result in subscription suspension or API Key blocking.

    Purchasing

    Can I purchase multiple plans at the same time?

    Each Alibaba Cloud account can have only one active Token Plan Team Edition subscription.

    Can I get a refund for my subscription?

    Token Plan Team Edition subscriptions are non-refundable. Before subscribing, see Usage policies for details.

    Does an overdue Alibaba Cloud account affect Token Plan Team Edition?

    Token Plan Team Edition is a prepaid subscription product. As long as your plan quota is not exhausted and the subscription is still within its validity period, an overdue Alibaba Cloud account does not affect your Token Plan Team Edition usage.

    Billing and metering

    What are the credit deduction rules?

    Actual Token Plan Team Edition consumption depends on the combination of input tokens, cached tokens, and output tokens in each request. Credits are first deducted from the seat quota. After the seat quota is exhausted, credits are deducted from the shared usage pack. When all quotas are depleted, the service is suspended until the next billing cycle or until you purchase a shared usage pack to replenish the quota.

    How do I check my usage?

    You can view usage details for your plan and shared usage pack on the Token Plan Team Edition page.

    How does usage reset work?

    The seat quota resets at the end of each subscription month. Unused quota does not carry over to the next month. The shared usage pack quota also resets monthly.

    What happens when I exceed my quota?

    After the seat quota is exhausted, credits are automatically deducted from the shared usage pack. When all quotas are depleted, the service is suspended. You can restore the service in the following ways:

    • Upgrade to a higher-tier plan.

    • Purchase a shared usage pack to replenish your quota.

    • Wait for the quota to reset automatically at the next billing cycle.

    Data security

    How is data security ensured?

    Token Plan Team Edition does not use conversation data to train models.