Query client-uploaded logs — including behavior logs, automation logs, exception logs, and performance logs — by keyword and advanced filters, then download the results.
Prerequisites
Before you begin, ensure that you have:
Permission to query logs
For access issues, contact your system administrator.
Search behavior
Search any of the supported log types by keyword. The search engine uses full-text indexing with word segmentation.
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You can search by individual words or numbers:
Letters and numbers. For example,
hello Peter how are youis segmented intohello,Peter,how,are, andyou. Entering any of these words returns logs that contain it.URLs without a
pathcomponent. For example,www.google.comis searchable, butwww.google.com.hk/webhpreturns no results because/webhpis not indexed — searching/webhpalone does not work.
Multiple keywords are supported in a single search, separated by a space or Tab.
Original logs: Business logs reported by customers.
Diagnostic logs: Logs generated during client operation, primarily used for debugging.
Original logs (excluding diagnostic logs) are available for the last 4 days. Diagnostic logs are available for the last 7 days.
The time range for a single query cannot exceed 2 days.
Analysis results are retained for 90 days for real-time data and 360 days for offline data.
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When client logs reach the storage limit before upload, 1/4 of the backlog is deleted to free space. The limits are:
Android client: tracking logs exceed 50 MB, or applog exceeds 15 MB.
iOS client: tracking logs or applog exceed 30 MB.
Original logs (excluding diagnostic logs) are available for the last 32 days. Diagnostic logs are available for the last 7 days. The time range for a single query cannot exceed 2 days.
Query logs
Log in to the mPaaS console and complete the following steps:
In the left navigation bar, click Mobile Analysis Service > Log Management > Query history logs.
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Select the log type and sort order, enter a keyword, and click Search. By default, only logs from the last 12 hours are searched. Review the results under Log list.
Results can be sorted in ascending or descending order.
To reuse a previous keyword, click it in the Search history section.
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To narrow the time range, click Time condition to expand the query conditions, then set the start time, end time, time range, and the number of logs displayed per page.
NoteFor details about behavior logs, performance logs, exception logs, and automated logs, see Instrumented log model.
If the time range conflicts with the start or end time, the start and end times are automatically adjusted.
To add an advanced filter rule, click the plus sign (
) to the right of the keyword input box.-
In the Condition section, select a rule type and enter the corresponding value:
Supported rule types: Seed, Platform, and Version.
Multiple rules can be applied together. To remove a rule, click the delete button (
) to the right of the rule.
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Under Log list, review the results with matched keywords highlighted. All logs are collapsed by default:
Click a log entry to expand and view its full content.
Select Show all to expand all results at once.
Click the download button (
) to download the results as an .xlsxfile.