This topic describes the causes of overdue payments and service suspension policies for Log Service. This topic also describes how to view overdue payments.

Causes

Overdue payments occur in Log Service due to the following reasons:

Service suspension

Warning If you have an overdue payment, the system sends you a notification. After you receive the notification, renew your subscription at the earliest opportunity to prevent service suspension.
If you have an overdue payment, take note of the following points:
  • A bill is generated during a 4-hour period after the current billing cycle ends. Log Service automatically deducts the fees from your account balance. If your account balance is insufficient, the bill becomes overdue.
  • After your bill becomes overdue, Log Service becomes overdue and enters the first grace period. The first grace period lasts for 15 days. If the overdue payment is not settled within the first grace period, Log Service becomes unavailable and enters the second grace period. The second grace period lasts for 15 days. During the first and second grace period, you are still charged for storage space. Storage space fees are added to the overdue amount. If your overdue payment is not settled within the second grace period, your resources are released. We recommend that you settle the overdue bill within the first grace period to prevent business losses caused by service unavailability.
  • If you settle the overdue bill within the second grace period, Log Service is automatically activated. If your overdue payment is not settled within the second grace period, Log Service releases your projects and deletes your data. Data cannot be recovered. You are charged for storage until the data is deleted. If you no longer use Log Service, we recommend that you delete all data in Log Service at the earliest opportunity.

View overdue payments

  1. Log on to the Billing Management console.
  2. On the Account Overview page, view overdue payments.
    View overdue payments