Identity as a Service:Billing of EIAM

Edition overview

How to choose an edition:

• Free Edition — Try the product with up to 10 accounts and 3 applications. Suitable for individual testing and proof of concept.

• Standard Edition — Small to medium teams (up to 10 applications) that need core identity management features including DingTalk and OIDC integration with 7-day log retention.

• Enterprise Edition — Large organizations (up to 1,000 applications) that require advanced capabilities such as WeCom integration, SAML federation, outbound IdP, conditional access, dedicated endpoints, 366-day audit logs, and compliance-grade identity governance.

Identity source and sync capabilities

Application and authentication capabilities

Security and management capabilities

Active account billing (recommended — only option for new purchases)

Active Account Billing applies to new purchases. You are billed based on the number of users who log in or authenticate at least once during the past calendar month. The total number of accounts synced to IDaaS is not capped.

Billing rules:

• When purchasing an instance, you must pre-select an active account quota as the base quota.

• Active accounts are counted monthly. An active account is a unique user who completes at least one login or authentication action during the billing period.

• If the actual number of active accounts exceeds the purchased quota, the excess accounts are automatically subject to elastic billing at the applicable elastic unit price. Service is not interrupted for excess accounts. For pricing details, see Elastic Billing below. Upgrading your quota remains an option if you want to reduce the per-account cost.

• For specific pricing, refer to the pricing page.

Best for: Enterprises with a large total workforce but a low daily active user ratio (such as retail stores, field workers, or seasonal employees), or enterprises that want to sync all employees to IDaaS but pay only for active usage.

Account-based billing (renewal only — existing customers)

Account-Based Billing applies to customers who purchased IDaaS before Active Account Billing was introduced. You are billed based on the total number of accounts created in the IDaaS instance.

Billing rules:

• Billing is based on the total account count in the instance. The per-account price decreases as the account count increases.

• When the actual account count reaches or exceeds the paid quota, no new accounts can be created. However, existing users' login and SSO functionality is not affected.

• Existing customers can continue using this method upon renewal, or they can switch (one-way) to Active Account Billing. Once switched, you cannot revert to Account-Based Billing.

Best for: Enterprises with a small, stable workforce where nearly all employees use the system on a daily basis.

Billing method comparison

Dedicated endpoint

The Dedicated Endpoint add-on enables AD/LDAP data sync and delegated authentication without exposing public network ports, or provides a dedicated public IP address for WeCom integration. For more information, see Network access endpoints.

Each Dedicated Endpoint costs 30% of the Enterprise Edition base fee. You can purchase up to 1 endpoint per Enterprise Edition instance.

Conditional access

Conditional Access lets you define dynamic access decisions and step-up authentication requirements based on access context — for example, different applications, network environments, or devices. For more information, see Conditional access policies.

Conditional Access costs 40% of the Enterprise Edition base fee. You must use an Enterprise Edition instance to purchase this add-on.

Elastic billing items

IDaaS EIAM elastic billing covers two categories: active account elastic billing and machine identity management elastic billing.

Elastic billing formulas

Active account elastic fee:

Elastic fee = (Actual monthly active accounts − Prepaid subscription quota) × Elastic unit price

This fee applies only when actual monthly active accounts exceed the prepaid subscription quota.

Machine identity management elastic fee:

Enterprise Agent elastic fee = (Actual active enterprise Agents − 100) × Enterprise Agent unit price
M2M application elastic fee  = (Actual active M2M applications − 10) × M2M application unit price

Each item is calculated independently and accumulated on the same invoice.

Elastic billing examples

Bills and settlement

Settlement cycle: Usage is measured by calendar month; invoices are issued on the 1st of the following month.

First invoice: Issued on September 1, 2026, covering August 2026 usage.

Invoice query: View actual usage and billing details in the User Center of the IDaaS EIAM console, including monthly usage statistics and elastic billing breakdowns for each resource type.

Invoice composition: Monthly invoice = Prepaid subscription fee + Elastic billing fee. Elastic billing fees appear as separate line items on the invoice, distinct from prepaid fees.

Overdue payments and service suspension

Overdue payment notice

When your account balance is insufficient to pay the elastic billing invoice, an overdue payment notification is triggered. Top up your balance promptly to avoid service interruption.

Impact of overdue payments:

• Within 24 hours of becoming overdue: Service continues to operate normally; the system continuously sends overdue notifications.

• More than 24 hours overdue: IDaaS EIAM service may be suspended; identity authentication and access management functions will be affected.

• More than 7 days overdue: Service may be terminated; configuration data is retained for 30 days.

How to avoid elastic billing fees

If you want to strictly control costs and avoid elastic billing fees:

1. Set usage alerts: Configure alert thresholds for active account counts and Agent counts in the console. You will be notified automatically when thresholds are reached.

2. Upgrade your prepaid subscription: If elastic billing fees are consistently generated, evaluate whether upgrading to a higher-tier prepaid subscription offers a better per-unit cost.

3. Control active usage: Use management policies to keep monthly active account counts and Agent usage within the subscription quota.

FAQ

Can elastic billing be disabled?

No. Elastic billing is an inherent capability of the prepaid subscription and is enabled by default. To avoid elastic billing fees, manage your usage to stay within the subscription quota.

Is the elastic billing unit price higher than the prepaid equivalent?

Yes. The elastic unit price is generally higher than the equivalent unit price within a prepaid subscription. This is designed to encourage users to select prepaid subscriptions that match their actual usage. If elastic billing fees are consistently high, consider upgrading your prepaid subscription for a better per-unit price.

How do I view my current actual usage?

In the Usage Statistics page of the IDaaS EIAM console, you can view the actual usage, prepaid subscription quota, and estimated elastic billing fees for the current month in real time.

If I purchase a prepaid subscription mid-month, how is elastic billing calculated?

The prepaid subscription takes effect from the purchase date. Elastic billing starts from the first complete calendar month after the subscription takes effect.

What is the difference between elastic billing on the international site and the China site?

The billing rules are the same; the currency differs. The China site bills in CNY (¥); the international site bills in USD ($). Refer to the pricing tables above for specific unit prices.

Upgrade

All editions support upgrades at any time, including increasing the account quota, upgrading the edition (Standard Edition → Enterprise Edition), and adding add-on capabilities. Upgrades take effect immediately. You pay the price difference prorated to the remaining subscription period.

Downgrade

Starting May 30, 2026, downgrade capabilities are being progressively enabled:

Functional restrictions after expiration

When a paid instance expires and is not renewed, it is automatically downgraded to the Free Edition. The following changes apply:

Special notes for existing customers

Example 1: New purchase — Enterprise edition (active account billing)

A company has 500 employees to sync to IDaaS, with an estimated 200 monthly active users. They also need Conditional Access and 1 Dedicated Endpoint.

Example 2: Existing customer renewal — account-based billing

A company currently uses Account-Based Billing with 100 accounts in the instance and no add-ons.

If considering switching to Active Account Billing: evaluate your monthly active user count. If fewer than 100 users are active per month, switching may reduce your cost. Note: switching is irreversible.