If you have idle dedicated connections over Express Connect circuits, you can unsubscribe and release resources based on your business requirements. This topic describes how to request a refund for the resource occupation fee charged by Express Connect.
Prerequisites
Before you begin, make sure that:
No virtual border routers (VBRs) or shared ports are created for the Express Connect circuit. To remove them, see the "Delete a VBR" section in Create and manage a VBR and the "Delete a shared port" section in Operation guide for Express Connect partners
If VBRs are created for the dedicated connection and have BGP groups, BGP peers, or routes configured, delete all of those resources first. See the prerequisites in the "Delete a VBR" section of Create and manage a VBR for details
The dedicated connection is in the terminated state
Unsubscription methods
This document covers two unsubscription methods: the Expenses and Costs console and the API.
Unsubscribe in the Expenses and Costs console
Log on to the Expenses and Costs console.
In the left-side navigation pane, click Unsubscribe.
On the Unsubscribe page, choose one of the following tabs based on your situation:
Unsubscribe from resources that are being usedUnsubscribe from a resource in use
Use this tab to immediately cancel an active subscription and request a partial refund.
On the Unsubscribe from resources that are being used tab, select Express Connect-Resource occupation fee from the Name drop-down list, select Partial Refund as Type, and then click Search.
NoteTo view the reason why a refund cannot be requested for a physical connection instance, set Type to Non-refundable, find the target physical connection instance, and then view the reason in the Reason for Non-refundability column.
NoteTo find out why a specific circuit cannot be refunded, set Type to Nonrefundable, locate the circuit, and check the Reason column.
Locate the dedicated connection ID and click Unsubscribe Resource in the Actions column.
At the bottom of the Unsubscribe page, select the confirmation message, and then click Unsubscribe Now. Follow the on-screen instructions to complete the process.
On the Unsubscribe Resource page, select the check boxes at the bottom of the page, click Unsubscribe, and then follow the on-screen instructions.
Cancel a pending renewal order
Use this tab to cancel a scheduled renewal before it takes effect.
On the Unsubscribe Renewal Period tab, select Express Connect-Resource occupation fee from the Name drop-down list and click Search.Express Connect-Resource Usage Fee (International)Express Connect-Resource Usage Fee (International)
Locate the dedicated connection and click Cancel Renewal in the Actions column.
On the Cancel Renewal page, configure Updated Expiration Time, select the check box at the bottom of the page, click Unsubscribe, and then follow the on-screen instructions.
Unsubscribe using the API
Call DescribePhysicalConnections to get the dedicated connection ID and confirm the connection is in the
Terminatedstate.If the connection is not yet in the
Terminatedstate, call TerminatePhysicalConnection first.Call RefundInstance with the following parameters to complete the unsubscription.
Parameter Description ImmediatelyReleaseSet to 1to release the resource immediately after unsubscription.ProductCodeSet to pconnto specify a dedicated connection over an Express Connect circuit.InstanceIdThe ID of the dedicated connection. Example: pc-t4nnrteq8kh9fr9xc****.
Refund flow
After unsubscription, see Refund flow for details on where and when the refund is issued.