If you have an overdue payment for a cluster, the system sends you a notification. If you want to continue using the cluster, you must settle your overdue payment at the earliest opportunity before the cluster is suspended. This topic describes the expiration and overdue payment of an Alibaba Cloud Elasticsearch or Logstash cluster and how to view overdue amounts.
Expiration
The following descriptions provide the impact on resources after a subscription cluster expires:
The system suspends your cluster and sends you a suspension notification 15 days after the cluster expires.
The system sends you notifications seven days, three days, and one day before your cluster expires.
The system releases your cluster and sends you a release notification 15 days after the cluster is suspended.
After the cluster is released, the data stored on the cluster is permanently deleted and cannot be recovered.
We recommend that you enable auto-renewal for your cluster or renew your cluster at the earliest opportunity to ensure service continuity. For more information, see Renew a cluster.
Overdue payments
The policies for handling the overdue payments of clusters vary based on the billing method. The following table describes the policies.
Billing method | Policy to handle overdue payments |
Subscription | You can use your existing subscription clusters as expected regardless of whether you have an overdue payment because you have paid for the clusters. However, if you have an overdue payment, you cannot perform operations that generate fees, such as purchasing a new cluster, upgrading the configuration of a cluster, and renewing a cluster. For more information about how to renew a cluster, see Renew a cluster. |
Pay-as-you-go |
|
View overdue amounts
Log on to the Expenses and Costs console.
On the Account Overview page, view the overdue amounts.