An EMR cluster enters the Overdue state when your account balance (including vouchers and cash) cannot cover the fees billed in the previous hour. Recharge your account promptly to avoid service interruption or data loss.
Overdue payments on one cluster do not affect other clusters. For example, if a pay-as-you-go cluster has an overdue payment, any subscription clusters that have not expired continue to run normally.
Impact of overdue payments
The impact depends on your billing method.
| Billing method | What happens |
|---|---|
| Subscription | Existing subscription clusters remain available during the overdue period. Fee-generating operations — such as purchasing new resources or renewing subscriptions — are blocked. |
| Pay-as-you-go | The system notifies you by SMS or email when your balance drops below zero. Your clusters remain available and fees continue to be deducted for up to 24 hours after the balance goes negative. After 24 hours, clusters are suspended and fee deduction stops. For ECS resource impacts, see Overdue payments. |
If a subscription cluster expires without renewal, the system suspends it at the moment of expiration. See Renewal policy.
Limitations for overdue payments
The restrictions below apply to pay-as-you-go clusters. The clock starts when your balance goes negative.
| Time since balance went negative | Restrictions |
|---|---|
| Within 24 hours | Most O&M operations remain available, except fee-generating ones such as scaling out and upgrading node configurations. Task submission may be affected because ECS instances can be released during this period. |
| Within 15 days | Available operations: export service configurations, view cluster information, view operation history. Task submission may be affected because ECS instances can be released during this period. |
| 15–60 days | Available operations: export service configurations, view cluster information, view operation history. Task submission is blocked. |
| After 60 days | All O&M operations are unavailable. The following data is permanently deleted and cannot be recovered: user business data, visible logs and status data, and product configuration data. |
Check your overdue amount
Log on to the Expenses and Costs console.
On the Account Overview page, view the overdue amount.