When application alerts fire, your team needs to triage and resolve them fast. Enterprise Distributed Application Service (EDAS) delivers alert notifications directly to DingTalk groups, so you can act on alerts without switching tools.
From an alert card in DingTalk, you can:
View alert severity, status, and the triggering object
Claim alerts and track them through resolution
Review event history and activity logs
Monitor 7-day alert trends and resolution metrics
Link your phone number (first-time setup)
Before you can interact with alerts, bind your mobile phone number to your DingTalk account. This is a one-time step.
Click View details on any alert card in the DingTalk group.
In the Binding mobile phone number dialog box, enter your mobile phone number and click Send the Verify code.
Enter the verification code and click OK.
If your mobile phone number matches an existing contact, that contact is automatically linked to your DingTalk account. After linking, DingTalk @mentions your account when an alert notification arrives in a group you belong to. For more information, see Associate a contact with a DingTalk account.
Claim and resolve alerts
Click View details on an alert card in the DingTalk group to open the alert detail view. The following table lists the actions available from this view.
| Action | Availability | Result |
|---|---|---|
| Claim it | Alert is unclaimed | Assigns the alert to you |
| Solve it now | Alert is unclaimed or being handled | Marks the alert as resolved |
| Statistics | Always (lower-left corner) | Opens the Statistics page |
| Home | Always (lower-left corner) | Opens the alert homepage |
Inspect alert details
The alert detail view contains three tabs: Details, Event, and Activity.
Details tab
The Details tab shows:
Alert name, severity, and status
Notification content and recipient
The user handling the alert
The object that triggered the alert
To assign a handler or change severity, click Settings in the upper-right corner. Specify a DingTalk account in the group to set the associated contact as the handler, or change the alert severity. This option is available only for unclaimed alerts.
Event tab
The Event tab lists the alert events that triggered the alert and each event's status.
Click an event to view its basic information, monitoring data, and extended fields.
Activity tab
The Activity tab shows notification records and handling records for the alert.
To find a specific record, click Filter and select Log content or Log object as the filter parameter. Enter a keyword and press ENTER to search.
View alert statistics
The Statistics page shows metrics for alerts sent to the current DingTalk group:
Total alerts for the current day
Alert trend over the past 7 days
Average alert resolution time over the past 7 days
Per-user handling statistics
Select a data point in the Alert trend chart for the past 7 days or Trend chart of average Alert resolution time in the past 7 days chart to see the exact value at that point.
Click Return to Home to go back to the homepage.
Search and filter alerts on the homepage
The homepage lists all alerts sent to the current DingTalk group.
| Task | How to |
|---|---|
| Search for alerts | Enter the full alert name or a keyword in the search box |
| Filter by status | Click All for all alerts, Unsolved for unclaimed alerts, or My alerts for alerts claimed by your account |
| Open alert details | Click any alert to open its Details tab |
| View statistics | Click Statistics to open the Statistics page |