When your team collaborates in WeCom, switching to a separate monitoring console to check alerts adds response latency. Application Real-Time Monitoring Service (ARMS) integrates with WeCom chatbots to deliver alert notifications directly into your group chats, so your team can triage and respond without leaving WeCom.
After you create a WeCom chatbot and configure a notification policy, ARMS automatically routes matching alerts to the designated group. With this integration, you can:
Receive real-time alert notifications in a WeCom group
View and handle alerts directly in the group chat without switching to the ARMS console
Schedule daily summary reports that include triggered, resolved, and pending alert counts
Due to WeCom's API licensing restrictions for third-party integrations, ARMS allows the calls of no more than 20 WeCom interfaces. Reserve WeCom-based alert routing for critical responders.
Prerequisites
Before you begin, make sure that you have:
A WeCom group where your team will receive alert notifications
Step 1: Get the webhook URL from WeCom
Create a chatbot in your WeCom group and copy its webhook URL. ARMS uses this URL to send alert notifications to the group.
Open and log on to the WeCom client.
In the upper-right corner of the target WeCom group, click the
icon.Click Add Group Robot.
In the Robot message, click Add Robot.
In the Create Robot dialog box, enter a name for the chatbot and click Add Robot.
Click Copy URL and save the webhook URL for use in Step 2.
Step 2: Create a WeCom chatbot in the ARMS console
Register the webhook URL in ARMS as a notification object, so that notification policies can route alerts to the WeCom group.
Log on to the ARMS console. In the left-side navigation pane, choose Alert Management > Notification Objects.
Click the DingTalk/Lark/WeCom tab, and select WeCom.
In the Create DingTalk Chatbot panel, configure the following parameters and click OK.
Parameter Description Name The display name of the WeCom chatbot in ARMS. Use a descriptive name that identifies the team or alert type, such as SRE-Critical-AlertsorBackend-P1-Oncall.Chatbot Webhook URL The webhook URL you copied in Step 1. ARMS sends alert notifications to this URL. Whether the Chatbot Sends Daily Statistics If you select this option, you must enter one or more time points in HH:mmformat, separated by commas. For example, enter09:00,18:00to receive reports at the start and end of the workday. At each specified time, ARMS sends a report that includes:- Total triggered alerts
- Resolved alert count
- Pending alert backlog
Card Content Configuration Customize the style and content of the alert notification card that appears in the WeCom group.
Manage alerts in the WeCom group
After alert conditions are met, ARMS sends notifications to the WeCom group. You can view and manage alerts directly in the group chat without switching to the ARMS console.
For details on the available in-chat operations, see Handle alerts in a group chat.
Manage notification objects
After you create a WeCom chatbot notification object, manage it from the DingTalk/Lark/WeCom tab on the Notification Objects page:
| Operation | Steps |
|---|---|
| Search | Enter a keyword in the search box and click the  icon. |
| Edit | In the Actions column, click Edit. Modify the settings in the dialog box that appears, then click OK. |
| Delete | In the Actions column, click Delete. In the confirmation dialog box, click OK. |
What's next
After you create a notification object, you can query, edit, or delete the notification object on the DingTalk/Lark/WeCom tab. For details, see the Manage notification objects section above.