This topic describes how to install Logtail on a Windows server.


  • At least one Windows server is available.
  • The type of the network that is required to collect logs is determined. You can determine the network type based on the type of the server on which you want to install Logtail and the region where the server resides. For more information, see Select a network type.

Supported operating systems

You can install Logtail on servers that run one of the following Windows operating systems:
Note Logtail supports Windows Server 2008 and Windows 7 that run on x86 or x86_64 and other Windows operating systems that run on x86_64.
  • Microsoft Windows Server 2008
  • Microsoft Windows Server 2012
  • Microsoft Windows Server 2016
  • Microsoft Windows Server 2019
  • Microsoft Windows 7
  • Microsoft Windows 10
  • Microsoft Windows Server Version 1909
  • Microsoft Windows Server Version 2004

Install Logtail

  1. Download the installation package.
  2. Decompress the package to the current directory.
  3. Run the installation command based on the network type and the region where the Log Service project resides.

    Run Windows PowerShell or Command Prompt as an administrator. Go to the logtail_installer directory and run the installation command. The directory stores the files that are extracted from the installation package.

    Region Alibaba Cloud internal network (the classic network or a VPC) Internet Global acceleration
    China (Qingdao) .\logtail_installer.exe install cn-qingdao .\logtail_installer.exe install cn-qingdao-internet .\logtail_installer.exe install cn-qingdao-acceleration
    China (Beijing) .\logtail_installer.exe install cn-beijing .\logtail_installer.exe install cn-beijing-internet .\logtail_installer.exe install cn-beijing-acceleration
    China (Zhangjiakou) .\logtail_installer.exe install cn-zhangjiakou .\logtail_installer.exe install cn-zhangjiakou-internet .\logtail_installer.exe install cn-zhangjiakou-acceleration
    China (Hohhot) .\logtail_installer.exe install cn-huhehaote .\logtail_installer.exe install cn-huhehaote-internet .\logtail_installer.exe install cn-huhehaote-acceleration
    China (Ulanqab) .\logtail_installer.exe install cn-wulanchabu .\logtail_installer.exe install cn-wulanchabu-internet .\logtail_installer.exe install cn-wulanchabu-acceleration
    China (Hangzhou) .\logtail_installer.exe install cn-hangzhou .\logtail_installer.exe install cn-hangzhou-internet .\logtail_installer.exe install cn-hangzhou-acceleration
    China (Shanghai) .\logtail_installer.exe install cn-shanghai .\logtail_installer.exe install cn-shanghai-internet .\logtail_installer.exe install cn-shanghai-acceleration
    China (Shenzhen) .\logtail_installer.exe install cn-shenzhen .\logtail_installer.exe install cn-shenzhen-internet .\logtail_installer.exe install cn-shenzhen-acceleration
    China (Heyuan) .\logtail_installer.exe install cn-heyuan .\logtail_installer.exe install cn-heyuan-internet .\logtail_installer.exe install cn-heyuan-acceleration
    China (Guangzhou) .\logtail_installer.exe install cn-guangzhou .\logtail_installer.exe install cn-guangzhou-internet .\logtail_installer.exe install cn-guangzhou-acceleration
    China (Chengdu) .\logtail_installer.exe install cn-chengdu .\logtail_installer.exe install cn-chengdu-internet .\logtail_installer.exe install cn-chengdu-acceleration
    China (Hong Kong) .\logtail_installer.exe install cn-hongkong .\logtail_installer.exe install cn-hongkong-internet .\logtail_installer.exe install cn-hongkong-acceleration
    US (Silicon Valley) .\logtail_installer.exe install us-west-1 .\logtail_installer.exe install us-west-1-internet .\logtail_installer.exe install us-west-1-acceleration
    US (Virginia) .\logtail_installer.exe install us-east-1 .\logtail_installer.exe install us-east-1-internet .\logtail_installer.exe install us-east-1-acceleration
    Singapore (Singapore) .\logtail_installer.exe install ap-southeast-1 .\logtail_installer.exe install ap-southeast-1-internet .\logtail_installer.exe install ap-southeast-1-acceleration
    Australia (Sydney) .\logtail_installer.exe install ap-southeast-2 .\logtail_installer.exe install ap-southeast-2-internet .\logtail_installer.exe install ap-southeast-2-acceleration
    Malaysia (Kuala Lumpur) .\logtail_installer.exe install ap-southeast-3 .\logtail_installer.exe install ap-southeast-3-internet .\logtail_installer.exe install ap-southeast-3-acceleration
    Indonesia (Jakarta) .\logtail_installer.exe install ap-southeast-5 .\logtail_installer.exe install ap-southeast-5-internet .\logtail_installer.exe install ap-southeast-5-acceleration
    Philippines (Manila) .\logtail_installer.exe install ap-southeast-6 .\logtail_installer.exe install ap-southeast-6-internet .\logtail_installer.exe install ap-southeast-6-acceleration
    India (Mumbai) .\logtail_installer.exe install ap-south-1 .\logtail_installer.exe install ap-south-1-internet .\logtail_installer.exe install ap-south-1-acceleration
    Japan (Tokyo) .\logtail_installer.exe install ap-northeast-1 .\logtail_installer.exe install ap-northeast-1-internet .\logtail_installer.exe install ap-northeast-1-acceleration
    Germany (Frankfurt) .\logtail_installer.exe install eu-central-1 .\logtail_installer.exe install eu-central-1-internet .\logtail_installer.exe install eu-central-1-acceleration
    UAE (Dubai) .\logtail_installer.exe install me-east-1 .\logtail_installer.exe install me-east-1-internet .\logtail_installer.exe install me-east-1-acceleration
    UK (London) .\logtail_installer.exe install eu-west-1 .\logtail_installer.exe install eu-west-1-internet .\logtail_installer.exe install eu-west-1-acceleration
    Russia (Moscow) .\logtail_installer.exe install rus-west-1 .\logtail_installer.exe install rus-west-1-internet .\logtail_installer.exe install rus-west-1-acceleration
    Note Log Service that is activated by using one Alibaba Cloud account cannot obtain the owner information of Elastic Compute Service (ECS) instances that belong to another Alibaba Cloud account. In addition, Log Service cannot obtain the owner information of on-premises servers or servers from third-party cloud service providers. Therefore, you must manually configure the IDs of Alibaba Cloud accounts as user identifiers for the servers after Logtail is installed. For more information, see Configure a user identifier.

Installation path

After you run the installation command, Logtail is automatically installed. The installation path varies based on the operating system. You cannot change the installation path.
  • 32-bit Windows: C:\Program Files\Alibaba\Logtail
  • 64-bit Windows: C:\Program Files (x86)\Alibaba\Logtail
Note You can run both 32-bit and 64-bit applications in a 64-bit Windows operating system. However, the operating system stores 32-bit applications in a separate x86 directory to ensure compatibility.

Logtail for Windows is a 32-bit application and is installed in the Program Files (x86) directory in 64-bit Windows. If Logtail for 64-bit Windows is available, you can install Logtail in the Program Files directory.

View the version of Logtail

Go to the installation directory and open the app_info.json file. The value of the logtail_version field in the file indicates the Logtail version.

In the following example, the Logtail version is
    "logtail_version" : ""

Upgrade Logtail

  • Automatic upgrade

    In most cases, Logtail for Windows supports automatic upgrade. However, Logtail of a version earlier than V1.0.0.0 can only be manually upgraded.

  • Manual upgrade

    To upgrade Logtail, you must download and decompress the latest installation package. Then, you can follow the procedure to install Logtail to complete the upgrade. For more information, see Install Logtail.

    Note During manual upgrade, Logtail is automatically uninstalled, and then reinstalled. The original files in the installation directory are deleted. We recommend that you back up the files before you manually upgrade Logtail.

Start and stop Logtail

  1. Choose Start Menu > Control Panel > Administrative Tools > Services.
  2. In the Services window, select the service that you want to manage.
    • For Logtail V0.x.x.x, select LogtailWorker.
    • For Logtail V1.0.0.0 or later, select LogtailDaemon.
  3. Right-click the service and select Start, Stop, or Restart.

Uninstall Logtail

Run Windows PowerShell or Command Prompt as an administrator. Go to the logtail_installer directory and run the following command to uninstall Logtail. The directory stores the files that are extracted from the installation package.
.\logtail_installer.exe uninstall

After Logtail is uninstalled, the Logtail installation directory is deleted. However, some configuration files are retained in the C:\LogtailData directory. You can manually delete the files. The following configuration files are retained:

  • checkpoint: stores the information of checkpoints thart are generated by Logtail plug-ins. This file is generated only if the Logtail plug-ins are used.
  • user_config.d: stores local collection configurations.

    The .json files in the directories are considered collection configurations. For example, /usr/local/ilogtail/user_log_config.json is considered a collection configuration.

  • logtail_check_point: stores the information of checkpoints that are generated by Logtail.
  • users: stores the user identifier files that are configured.