DataWorks:View and set alert contacts

Prerequisites

Before you begin, ensure that you have:

• A Resource Access Management (RAM) user or RAM role created and added to your DataWorks workspace. See Create a RAM user and Add members to a workspace.

• One of the following roles: Alibaba Cloud account owner, RAM user with the AliyunDataWorksFullAccess permission, tenant administrator, or security administrator. Alternatively, a custom role granted permissions to view alert resources, set the maximum number of alerts, and view contacts. See Create a custom RAM policy.

Before you configure

Review these constraints before you begin:

• Country code required: All mobile phone numbers must include a country code. For example, enter a Chinese mainland number as 86139********.

• Phone call alerts: Supported only for mobile numbers in the Chinese mainland. Alibaba Cloud International Website accounts using a Chinese mainland number receive only Chinese text messages.If an account on the Alibaba Cloud International Website uses a mobile number from the Chinese mainland to receive alerts, only Chinese text messages are supported.

• Non-Chinese mainland numbers: To send alerts to mobile numbers outside the Chinese mainland, create a custom webhook service. DataWorks pushes messages to your webhook service, which then forwards them to the number.

• Alert language scope: The alert language configured in Management Center also applies to Operation Center. When an alert rule triggers, Operation Center sends notifications in the same language by text message or email.

• Contact info sync: If a contact's information changes outside of DataWorks, the contact must log on to DataWorks once to trigger the update.

• Fallback behavior: If the email addresses of both the primary alert contact and the alternate alert contact are incorrect, DataWorks forwards alert messages to the recipient configured for messages about overdue payments, service suspensions, and upcoming releases. This recipient is configured in the Basic Receiving Management section of your Alibaba Cloud account. In this case, the alert contacts and alternate alert contacts configured in DataWorks cannot receive alert messages.

• Activation required: After adding a contact method, its status is Waiting for Activation. The method only takes effect after activation. The activation link sent by text message or email is valid for 24 hours.

Go to the Alert contacts page

1. Log on to the DataWorks console. In the top navigation bar, select the desired region. In the left-side navigation pane, choose More > Management Center.

2. Select the desired workspace from the drop-down list and click Go to Management Center.

3. In the left-side navigation pane, click Alert Settings > Alert Contacts.

Set a RAM user as an alert contact

The RAM User tab lists all RAM users added to the current account, with their display names, mobile phone numbers, and email addresses. A RAM user without a configured Mobile Phone Number or Email Address is not set as an alert contact and will not receive alert messages.

1. In the Operation column, click Edit for the target RAM user.

2. Set the Mobile Phone Number and Email Address, and select an Alerting Language. For Alerting Language, select Auto, Chinese, or English. If you select Auto, the language is determined by the site used to register your Alibaba Cloud account:

   • Alibaba Cloud China Website: alerts are sent in Chinese.

   • Alibaba Cloud International Website and other sites: alerts are sent in English.

3. Click Confirm. The contact method is added with the status Waiting for Activation.

   

4. Activate the contact method. Check your phone or email for an activation message and follow the instructions to activate. The activation link is valid for 24 hours.

   Note

   The contact method only takes effect after activation.

Set a RAM role as an alert contact

The RAM Role tab lists all RAM roles for the current account, with their mobile phone numbers and email addresses. A RAM role without a configured Mobile Phone Number or Email Address is not set as an alert contact and will not receive alert messages.

1. In the Operation column, click Edit for the target RAM role.

2. Set the Mobile Phone Number and Email Address, and select an Alerting Language. For Alerting Language, select Auto, Chinese, or English. If you select Auto, the language is determined by the site used to register your Alibaba Cloud account:

   • Alibaba Cloud China Website: alerts are sent in Chinese.

   • Alibaba Cloud International Website and other sites: alerts are sent in English.

3. Click Confirm. The contact method is added with the status Waiting for Activation.

4. Activate the contact method. Check your phone or email for an activation message and follow the instructions to activate. The activation link is valid for 24 hours.

   Note

   The contact method only takes effect after activation.

Set an alternate alert contact

If a primary alert message fails because the recipient's contact information is incorrect, DataWorks automatically forwards the alert to the alternate alert contact. The alternate contact can be a RAM user or RAM role in the workspace.

On the Alert Contacts page, configure the alternate alert contact in the same way as a primary contact.

What's next

Configure monitoring rules for tasks. See Smart Monitoring overview.