DataWorks provides the shift schedule feature, which allows you to create shift schedules. If you set the Recipient parameter to Varies According to Shift Schedule and select a shift schedule when you create a custom alert rule, DataWorks can send alert notifications to the on-duty engineers that you specify for the shift schedule. After the engineers receive the alert notifications, they can identify and handle exceptions at the earliest opportunity. This topic describes how to create and manage a shift schedule.
Limits
You can use the shift schedule feature only in DataWorks of the Professional Edition or a more advanced edition. If you are using DataWorks of the Basic or Standard Edition, upgrade your DataWorks service to the Professional Edition or a more advanced edition before you use this feature. For more information about DataWorks editions, see DataWorks advanced editions.
Only Singapore, Malaysia(Kuala Limpur), and Germany(Frankfurt) support the SMS reminding method. To use the SMS reminding method in other regions, submit a ticket to contact DataWorks technical support.
Precautions
- After your DataWorks edition expires, you cannot access the Schedule page. In addition, you cannot create, view, modify, or delete a shift schedule and the shift plans in the shift schedule.
- If you do not renew the subscription of your DataWorks edition in a timely manner or the edition is even downgraded after it expires, DataWorks retains the shift schedules you created. After you upgrade your DataWorks service to the Professional Edition or a more advanced edition again, you can still use the shift schedules.
- To use a shift schedule, you must set the Recipient parameter to Varies According to Shift Schedule and select the shift schedule when you create a custom alert rule. This way, the on-duty engineers that you specify for the shift schedule can receive alert notifications when an alert is reported. For more information about how to create a custom alert rule, see Manage custom alert rules.
Create a shift schedule and a shift plan
Manage a shift schedule
- In the Shift Schedule pane, you can perform the following operations:
- Search for a shift schedule by specifying the Search or Admin parameter.
- Move the pointer over the
icon on the right side of the name of a shift schedule and select Change or Delete to modify or delete the shift schedule.
Note Only the administrator of a shift schedule can modify or delete the shift schedule or a shift plan created in the shift schedule. - Double-click a shift schedule to go to the details pane and view the detailed information about the shift schedule.
- In the details pane of a shift schedule, you can perform the following operations:
- In Area 1, you can view the basic information about the shift schedule and view the current engineer in charge. If the custom alert rule that you configured uses this shift schedule, related alert notifications are sent based on the shift plan created in the shift schedule. You can click View Details next to Usage to view detailed information. For more information about how to manage custom alert rules, see Manage custom alert rules.
- In Area 2, you can select the type of engineers in charge to view a specific shift
plan. You can also specify a month to view a shift plan. By default, the shift plans
of all engineers in charge within the current month are displayed.
After you view a shift plan that is not created in the current month, you can click Back to Current Month to go back to the details pane of a shift schedule in the current month.
- In the details pane of a shift schedule, you can view the detailed information about a created shift plan, including engineers in charge, the shift dates, and the types of engineers in charge. You can also click a created shift plan to modify or delete it.