Cloud Storage Gateway:Why does the sync status of my file share always show “Upload incomplete”?

If your file gateway share continuously shows Upload incomplete, follow these steps to troubleshoot:

1. Check the OSS health status metric for the share and confirm it is OSS connection normal. To do this:

   Locate the target share and view the OSS health status field on the share details page.

   

   Note

   If the OSS health status is not OSS connection normal:

   • Verify that the OSS bucket currently in use exists. If it does not exist, switch to an existing OSS bucket.

   • Check whether the current OSS bucket has an authorization policy configured that prevents the gateway from accessing the bucket.

2. Check whether any application is continuously writing data to the share.

   The sync status of a file share often remains Upload incomplete because a client is actively writing data, causing the gateway to keep generating new upload tasks. If the OSS health status is normal, stop the write operations. The sync status will quickly change to Upload complete.

If the issue persists after following these steps, or submit a ticket to contact us.

For other related questions, see How to verify whether data synchronization between a file gateway share and an OSS bucket is complete.