Cloud Storage Gateway:Why does the sync status of my file share always show Upload incomplete?

If the sync status of your file share continuously shows Upload incomplete, troubleshoot the issue by performing the following steps:

1. Check the OSS Health Status metric of the share and ensure its status is Normal.

   Go to the details page of the share and find the OSS Health Status field.

   

   Note

   If the OSS Health Status is not Normal:

   • Verify that the OSS bucket in use still exists. If it has been deleted, specify a different OSS bucket.

   • Check whether an authorization policy on the OSS bucket prevents the gateway from accessing the bucket.

2. Check whether any application is continuously writing data to the share.

   The sync status often remains upload incomplete because a client is actively writing data, causing the file gateway to continuously generate new upload tasks. If the OSS Health Status is Normal, the sync status will change to upload complete shortly after the write operations stop.

If the issue persists, or submit a ticket to contact us.

For more information about data synchronization verification, see How to verify whether data synchronization between a file gateway share and an OSS bucket is complete.