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Cloud Backup:Restore on-premises files

Last Updated:May 30, 2026

If your on-premises files are unavailable, you can restore them from a backup point. You can restore files to the original path on the source on-premises server, a new path on the same server, an ECS instance, or a different on-premises server. You must install a backup client on the destination ECS instance or the new on-premises server.

Prerequisites

  • You have backed up your on-premises files and have at least one available backup point. For more information, see Back up on-premises files.

  • You have prepared a restore destination.

    • The restore destination can be the source on-premises server, an ECS instance, or a new on-premises server.

    • Ensure the backup client is installed on the ECS instance. In the Cloud Backup console, on the ECS File Backup page, the Client Status must be Activated. Cloud Backup supports automatic installation of the backup client on ECS instances.

    • Ensure the backup client is installed on the new on-premises server. In the console, on the On-Premises File Backup page, its Client Status must be Activated. You can install the backup client on Linux and Windows servers. For more information, see Download and activate a Windows client and Download and activate a Linux client.

Billing

Restoring files is free of charge. However, depending on the restore method, a software usage fee or an outbound traffic fee may apply. For more information about billing, see Billing methods and billable items.

Important
  • If you restore files to a new path on the source on-premises server, you must create the path in advance.

  • If you restore files to an ECS instance, you must first install the backup client on the ECS instance (automatic installation is available on the ECS File Backup page). If the client has no backup points (that is, no backup plan is created), no software usage fee is charged. If the client has backup points, standard software usage fees and storage fees apply.

  • If you restore files to a different on-premises server, you must first install the backup client on that server. For billing details, see Billing methods and billable items.

    • If the client has no backup points (that is, no backup plan is created), no software usage fee is charged.

    • If the client has backup points, standard software usage fees and storage fees apply.

    • If you restore files over the public internet, you incur an outbound traffic fee.

Create a restore job

  1. On the On-Premises File Backup page, select the region of your data source. On the Protected On-premises Data Sources tab, find the data source to restore and click View Details in the Actions column.

    Note

    If you are using the classic console, which is indicated by a Try New Version button in the upper-right corner, click the image icon next to the target instance on the Backup Plans tab. The procedure in the classic console is the same as the procedure after you click the image icon to switch the display mode.

  2. In the Backup History section, find the target backup point and click Restore in the Actions column.

    Alternatively, you can click the image icon on the right side of the backup history to switch the display mode, click the target backup point, and then select Restore.

    Note

    Make sure to select an appropriate backup point. The backed up data may differ between backup points.

  3. In the Create Restore Job panel, complete the following steps in the configuration wizard.

    1. Configure the items to restore, and then click Next.

      Parameter

      Description

      Restore Items

      Specify the files or folders to restore.

      • Include All Files: Restores all files from the source client.

      • Include Files: Select the files or folders to restore.

        Alternatively, click Enter Paths and enter the paths of the files to restore from the source client.

        Enter one path per line. Each path must start with the final directory of the original backup source. For example, if the backed-up path was folder/test/data, and you want to restore file.txt and abc.png from within the data directory, format the paths as follows:

        /data/file.txt
        /data/abc.png
      • Exclude Files: Select files or folders to exclude from the restore. All other items are restored.

        You can also click Enter Paths to specify the files to exclude. In the dialog box that appears, enter a list of files to exclude. The path format is the same as that for including files.

    2. Configure the restore destination, and then click Next.

      Parameter

      Description

      Destination Type

      Select a restore destination.

      • Backup Clients for ECS: Restores files to an ECS instance.

      • On-premises Client: Restores files to an on-premises server.

      Client Name/ID

      Select the destination client.

    3. Configure the restore path, and then click Start to Restore.

      Important

      When you restore data to an on-premises server over the public internet instead of a VPN or a leased line, this action incurs an outbound traffic fee. The fee is based on the amount of restored data. For pricing details, see Cloud Backup pricing.

      Parameter

      Description

      Restore Path Type

      • Specify Path: Restores files to a specified path.

      • Origin Path: Restores files to their original path.

      Destination Path

      Required only when Restore Path Type is set to Specify Path. This specifies the destination path for the restored files. You must create this path in advance.

      File Conflict Policy

      • Skip This File

      • Overwrite The File (Default)

      • Compare update times (accurate to the second) and retain the latest version.

      Virus Detection During Restoration

      If you enable this feature, Cloud Backup performs virus detection on all files selected for restoration. For more information, see the console.

      When Recovery Items Contain Detected Viruses

      • Do not restore the virus-infected files (You can find secure versions on the Virus Detection tab.)

      • I am aware of the risks and still want to restore all the selected items

      After you create the restore job, go to the Restore Jobs tab and view its progress in the Status column.

      Note

      To cancel a running restore job, find the job, click Cancel in the Actions column, and confirm the cancellation.

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