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Chat App Message Service:Forward to Journey

Last Updated:Sep 07, 2026

The Forward to Journey component transfers execution from the current journey to another journey. This is a one-way transfer: the current journey stops and does not return. All subsequent steps in the current journey are skipped.

Component information

Icon

Name

image

Forward to Journey

Prerequisites

To configure this component, access the journey canvas by using an existing journey or creating a new one.

  • Go to the canvas of an existing journey

    On the journey list page of Agentic Journey, click Edit to the right of the journey to enter the canvas edit page.

  • Create a new journey to open its canvas. For more information, see Use Agentic Journey.

Procedure

  1. Click the Forward to Journey icon on the canvas. The configuration panel appears on the right.

    Forward to Flow configuration

  2. Configure the component parameters. For details, see the Parameters section below.

  3. After you finish the configuration, click Save. In the dialog box that appears, click Save.

Parameters

Parameter

Description

Forward To

Select a journey that has been published. The target journey does not need to be attached to a WhatsApp Business Account (WABA) or any other account.

Important

After the Forward to Journey component runs, the current journey stops automatically and no subsequent steps are executed.