When a user messages your business by clicking the Send a WhatsApp message button in an ad on a platform like Facebook or Instagram, the system captures information about that ad. This topic explains how to view this ad information.
Prerequisites
Alibaba Cloud account registration and enterprise identity verification have been completed.
A WhatsApp channel is created. For more information, see Create a WhatsApp channel.
WhatsApp Business Account (WABA) onboarding is complete and the WABA is approved by WhatsApp. For more information about WABA onboarding, see Register a WABA and manage phone numbers.
A Meta ad account is created in Meta Ads Manager.
An ad that clicks to WhatsApp is created and published in Meta Ads Manager. For more information, see Create Ads that Click to WhatsApp in Ads Manager.
Procedure
Log on to the Chat App Message Service console.
In the left-side navigation pane, click Channel Management.
On the Channel Management page, click the Channel ID or the Manage button for the WhatsApp channel that you want to manage.
On the channel details page, click Advertisement Information.
Select the query conditions.
Enterprise Phone Number: The phone number that receives messages when a user clicks the conversation button in the ad.
User Phone Number: The phone number of the user interacting with your business.
Ad ID: The ID generated after you create an Ad That Clicks to WhatsApp in Meta Ads Manager.
Time range: The date range during which users clicked the button in the ad.
View the data.
NoteYou can select a different business phone number to view its associated ad information.