When a user messages your business by clicking the Send a WhatsApp message button in an ad on a platform such as Facebook or Instagram, the system captures information about that ad. This topic describes how to query ad information.
Prerequisites
Alibaba Cloud account registration and enterprise identity verification have been completed.
A WhatsApp sender account is created and the WABA is approved by WhatsApp.
A Meta ad account is created in Meta Ads Manager.
A WhatsApp click-to-WhatsApp ad is created and published in Meta Ads Manager.
Procedure
Log on to the Chat App Message Service console.
In the left-side navigation pane, choose Instant Message > WhatsApp.
Find the created sender account and click the sender account name.
On the operation page, choose Meta Features > Advertisement information.
NoteMeta Features is a new top-level navigation menu. The original Advertisement information entry is now a second-level entry under it.
On the Advertisement information page, select the query conditions as needed.
Business Number: The phone number that is bound to the ad. When a user clicks the conversation button in the ad, the message is sent to this number.
User Phone Number (optional): The phone number of the user who interacts with your business messages.
Ad ID (optional): The ID that is generated after you create a WhatsApp click-to-WhatsApp ad in Meta Ads Manager.
Date Range: The date range in which users click the button in the ad.
View the data.
NoteYou can switch between business numbers to view the ad information of different numbers.