If a resource plan expires or your account has an overdue payment, you cannot use ApsaraVideo VOD. To avoid service interruptions, renew your plan or top up your account in a timely manner.
Top up your account
After activation, ApsaraVideo VOD uses pay-as-you-go billing by default. If a resource plan expires or is fully consumed, billing automatically switches to pay-as-you-go. Because pay-as-you-go is a post-paid billing method, maintain enough account balance to avoid service suspension due to overdue payments.
To top up your account:
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Log in to the ApsaraVideo VOD console.
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In the top menu bar, click Expenses to go to the Expenses and Costs page.
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In the left-side navigation pane, click Account Balance.
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Click Deposit and follow the on-screen instructions to complete the payment. For more information, see Pay by bank transfer.
Purchase a new resource plan
ApsaraVideo VOD resource plans do not support renewal. Instead, purchase a new resource plan before your current one expires. All resource plans can be stacked -- after you purchase a new plan, no further action is required and your services will not be affected.
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A new resource plan takes effect automatically after purchase, but there may be a delay.
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You can set a quota alert for your resource plan to prevent resource shortages. For more information, see View resource plan details.
Renew the license for ApsaraVideo Player SDK or Short Video SDK
Method 1: Renew from the License Management page
Go to My Licenses in the ApsaraVideo VOD console.
Select the License Management tab. Find and save the Instance ID bound to the target application.
ImportantIf the Instance ID is empty or an error occurs during renewal, use Method 2 or submit a ticket to renew.
Renewal applies to the entire license order. If your order includes multiple SDKs, the renewal process applies to all of them at once. You cannot modify the configuration during renewal. If you have any questions, submit a ticket for assistance.
Go to the Resource Renewal page in the Expenses and Costs console. Use the saved Instance ID to search for your order, then click Renew in the Actions column.
On the SDK renewal page, confirm your current configuration and the purchase duration. Then, click Buy Now to complete the renewal. We recommend selecting Auto-renewal to prevent service interruptions due to expiration.
Method 2: Purchase a new license and bind it to your application
If you have purchased an SDK license and its instance ID is empty, or if an error occurs during renewal, purchase a new license from the bug page before your current license expires. After the purchase, follow the instructions in Step 3: Associate a license. This will prevent business disruptions caused by SDK call failures.