Description
The email content in the Alibaba Mail was modified without reason, that is, the recipient did not receive the email sent by the sender's email account, and the content of the email actually received by the recipient was not the email of the sender's account.
Cause
Email account stolen: The stolen email account is used to send emails.
The email is tracked by malicious viruses to steal information: for example, the client computer is installed with a virus plug-in, or the third-party client software has security vulnerabilities, etc.
The third party uses the method of forging the identity of the sender to send false information emails, for example, using l instead of 1,d instead of b and other similar account names; or the account name and email address displayed in the emails are inconsistent with the actual information.
Solution
If the email account is stolen, log on to the Alibaba Mail and click Settings in the upper-right corner. In the left-side navigation pane, choose Account And Security > Log Search. On the Log Search page, check whether an unknown IP address exists and the logon city. If you need to change the email password at the first time, set it to a complex form in which upper and lower case letters and numbers are interspersed and arranged in disorder, and keep the password information properly. About how to change the password, please check How to Change Email Password of Alibaba Mail?.
The email sent was maliciously tracked by the virus and stolen information: please timely proceed the in-depth antivirus detection on the computer to ensure the safety of the network environment.
The third party uses the fake sender identity method to send false information emails: This method is a common method used by malicious email sending organizations to confuse the recipient to judge the authenticity of the email source. In this case, you need to carefully identify the sender or refer to the following method. In the process of using the mailbox, if the content of the email involves important information, it is necessary to carefully identify the identity of the sender. In addition, both parties (recipient and sender) can be requested to agree to set up special signatures, email titles or other contents that only the participating parties know as identification marks. At the same time, the content information will be confirmed by other contact information such as phone contact.