Alibaba Mail is a cloud-native enterprise email service built on Alibaba Cloud's Apsara platform that delivers secure, high-performance email with global reach.
Alibaba Mail is a cloud-native distributed email system built on the Apsara platform. It provides high-throughput processing, load balancing, elastic computing, distributed high availability, and multi-replica data storage for secure, reliable email at scale. Alibaba Cloud's global infrastructure powers dedicated overseas routing for fast international delivery. Native clients across platforms and deep product integrations boost workplace productivity.
Backed by Alibaba Cloud — a leading cloud provider in China and Olympic worldwide partner — Alibaba Mail is the preferred enterprise email for many businesses.
Alibaba Mail feature list
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Alibaba Mail feature list (partial) |
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Basic configuration |
Mailbox capacity |
500 GB (Standard), 5 TB (AI Advanced) |
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Personal drive |
5 GB (Standard), 32 GB (AI Advanced) |
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Large attachments |
1 GB (Standard), 2 GB (AI Advanced) |
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Attachment size limit |
50 MB per attachment |
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Product advantages |
Stability and reliability |
Apsara-based containerized deployment with elastic scheduling. Horizontal and vertical hot scaling. Role-free multi-node architecture with service-level redundancy enables cross-node failover within minutes. |
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AI features |
AI Advanced Edition: AI-powered drafting, smart replies, content polishing, summarization, translation, and smart labels. |
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Security |
Credential stuffing protection, brute force prevention, weak password scanning, complex password policies, remote login alerts, two-factor authentication, client-specific security passwords, and confidential email mode. Security risk control and log auditing for all operations. Enforced SSL for transmission and encryption at rest. |
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Dedicated overseas routing |
Smart DNS and dedicated overseas links ensure reliable international email delivery. |
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Professional operations |
Over 20 years of enterprise email experience, serving more than 2,000,000 enterprise customers. |
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User features |
Email settings |
Login logs, send/receive/delete tracking, arrival notifications, signatures, vacation auto-reply, inbox rules, auto-forwarding, blocklist/allowlist, anti-spam, and reading preferences. |
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Mobile client |
Dedicated iOS and Android app for mobile access. |
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Anomalous login alerts |
Alerts on anomalous login activity. |
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Inline shortcuts |
Use @ mentions, -p, and -d shortcuts directly in the email body to quickly mention colleagues or send to your department. |
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Confidential mode |
Protect sensitive emails with watermarks, expiration dates, and restrictions on forwarding, copying, and downloading. |
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Connected accounts |
Add other email accounts and send/receive from them through Alibaba Mail. |
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Multi-window mode |
Read, compose, and manage settings simultaneously in multiple windows. |
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Quick access bar |
Drag frequently used folders, labels, and apps to the quick access bar. |
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Tasks |
Task reminders and delegation for tracking action items. |
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Calendar reminders |
Scheduled reminders that sync across phone and desktop. |
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Meeting management |
Check attendee and meeting room availability, book rooms, and send meeting invitations. |
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Calendar sharing |
Delegate calendar management to assistants and share personal calendars with colleagues. |
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Cloud drive |
Cloud-based file backup, sync, and sharing. Includes personal drive and shared drive. |
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Email recall |
Recall emails that were sent by mistake. |
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Drag-and-drop attachments |
Drag files directly into the attachment area. |
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Individual delivery for mass emails |
Send mass emails where each recipient sees only their own address for privacy. |
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Starred contacts |
Quickly view all email correspondence with starred contacts. |
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Full-text search |
Intelligent full-text search across emails, contacts, and more. |
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Conversation view |
Group related emails into conversation threads by subject. |
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Dual time zones |
View your calendar in two time zones when traveling. |
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Security settings |
Security questions, recovery phone, SMS alerts for anomalous logins, and phone-based password reset. |
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Suspected spam notifications |
Daily digest of intercepted spam for false-positive review. Toggle on or off as needed. |
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Sent email sync |
Sent emails automatically sync to the Webmail Sent folder across all devices and clients. |
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Email labels |
Apply multiple labels to emails for flexible categorization and management. View all emails with a specific label at any time. |
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Admin features |
Email archiving |
Archive all email correspondence. Quickly recover accidentally deleted emails. |
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Email transfer |
Transfer a departing employee's emails to another account in one click. |
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Security settings reset |
Administrators can reset and rebind employee security information when recovery details expire or security answers are forgotten. |
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Email monitoring |
Configure monitoring and monitored accounts for compliance oversight. |
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Tiered administrators |
Create administrators with different levels and permissions for delegated management. |
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Self-service password reset |
Click "Forgot password" on the login page to reset your password using your recovery phone or security questions. |
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Login IP restrictions |
Restrict login to specific IP addresses for trusted-network-only access. |
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Enterprise recycle bin |
Recover accidentally deleted emails. |
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Email migration |
Migrate emails from your previous provider to Alibaba Mail. |
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Login page customization |
Customize login templates, background images, company logo, and description. |
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Batch account creation |
Import members and departments from Excel to create accounts in bulk. |
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External sending restrictions |
Restrict domain members from sending emails to external domains. |
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Dynamic distribution groups |
Distribution group membership updates automatically as employees join or leave departments. |
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Distribution group settings |
Enterprise features for distribution groups: sensitive word filtering, domain allowlists, and group approval allowlists. |
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Domain-wide blocklist/allowlist |
Block unwanted senders and safeguard important emails from spam filters at the domain level. |
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Custom company logo |
Display your company logo in the Webmail interface. |
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Security center |
Dashboard showing accounts with potential security risks. |
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Alias management |
Domain aliases and account aliases for easier email management across enterprise groups. |
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