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Alibaba Mail:How to receive emails from other mailboxes

Last Updated:Jun 15, 2026

Add other mailboxes to Alibaba Mail to fetch and back up emails from external accounts.

Procedure

1. Back up emails by fetching. Log on to the Alibaba Mail web client. Go to Settings > Mailbox Settings > Other Mailboxes and click Add Other Mailbox.image.png

Receiving emails:

Ensure that the POP protocol is enabled on the target mailbox, and then use the auto-detect POP server feature.

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You can also enter the POP server information for the target mailbox manually.

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Sending emails:

Configure the SMTP server information for the target mailbox, or select Alibaba Mail to send the emails.

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2. Back up emails by syncing with IMAP. This method backs up historical emails to your local computer. You must configure IMAP sync for each mailbox account separately.

In your desktop email client, set the receiving protocol to IMAP to sync and download emails to your local computer.

IMAP server address: imap.sg.aliyun.com

Port: 143

Secure Sockets Layer (SSL) encryption port: 993

Note
  • Email fetching is typically delayed by about 20 minutes. Delays of up to one hour are normal.

  • The original .eml file of a fetched email contains the text "by imap4agent with Migrated".