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Alibaba Mail:How to create an account alias?

Last Updated:Sep 08, 2026

An alias, also known as a canonical name, maps multiple email addresses to a single mailbox, so you receive mail sent to any of them.

Background

For example, if your mailbox is a***@example.net, you can create aliases such as b***@example.net and c***@example.net for different customers. Emails sent to any alias are delivered to your main mailbox.

Procedure

  1. Log on to Alibaba Mail as an administrator. Go to Organization and Users > Mailbox Management > Employee Mailboxes.

  2. Click the account name to open its edit page. Click Mailbox Address, and then click Add. Enter an alias prefix and click image to add the alias.image

Note

You can add up to 5 aliases for a default email address, excluding the default address itself.

After you modify or delete an account alias, the existing email records are not affected and remain in the account.