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Alibaba Mail:Resolve the "domain name is already attached" Error

Last Updated:Apr 08, 2026

If the domain name you want to use is already attached to another Alibaba Mail instance, you can complete the purchase with a different domain name and then change it in the console.

Problem

When you purchase an Alibaba Mail subscription and enter your domain name, the following error message appears: The domain name you entered is already attached. Use a domain name that is not attached. This error occurs because the domain name is already bound to another Alibaba Mail instance.

Solution

Follow the prompt to enter a different available domain name and complete the purchase.