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    Account Center:Individual identity verification

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    Account Center:Individual identity verification

    Last Updated:Oct 13, 2025

    To comply with relevant laws and regulations, you must complete identity verification for your Alibaba Cloud account if you plan to purchase or use cloud products and services deployed in the Chinese mainland. This topic describes how to complete the verification process for an individual account. Completing verification establishes you as the legal owner of the account.

    Process overview

    The process consists of two steps: submitting your verification information and a manual review. The manual review takes about 3 business days. The verification result is sent to the email address that is associated with your account.

    You cannot change the account type after the verification is complete. To determine whether you need to complete the identity verification for an enterprise account, see Identity verification overview.

    Before you begin

    Make sure that your account type is Individual. Prepare a valid government-issued ID from the same country/region that is specified for your account. Provide a clear and complete color scan or digital photo. You can view your account type and country/region information in the Basic Information section of the Account Center. Supported ID types for individuals include the following:

    • Passport

    • Driver's license

    Note

    This topic is for individual users of the Alibaba Cloud international site (alibabacloud.com). If you have only a Chinese resident ID card, go to the Alibaba Cloud China site (aliyun.com) to register and purchase.

    Tips for smooth review

    Best practice:

    • File format: JPG, JPEG, PNG, or PDF.

    • File size: You can upload up to two files. The size of each file cannot exceed 5 MB.

    • Make sure that the photo of the ID is clear, shows all four corners, contains legible text, and has no reflections or dark shadows.

    • Avoid using screenshots, photocopies, or edited images.

    • Before you submit your information, check that everything is exactly as appears on your ID.

    Don't:

    • Do not upload an ID that does not belong to you.

    • Do not modify or forge ID information.

    • Do not submit an expired or invalid ID.

    Submit your materials

    1. Log on to the Alibaba Cloud International Website. Go to the Account Verification page in the Account Center. In the Individual Verification section, click Verify Now.

    2. Enter and submit the following information required for verification:

    • Phone Number: Enter a valid phone number to receive verification codes and for future account recovery operations.

    • Certificate Information: Upload a clear, color electronic copy of your passport or driver's license. For more information, see Tips for a smooth review.

    • First and Middle Name: Enter your legal first name and middle name (given names) exactly as shown on your ID.

    • Last Name: Enter your legal last name exactly as it appears on your ID. If you do not have a last name, enter your first name again.

    • Passport Number: Enter your passport or driver's license number.

    • Purchase cloud resources or enable acceleration inside the Chinese mainland: Select an option as needed.

      • Yes: Select this if you plan to deploy resources in the Chinese mainland region. The system starts a separate compliance review. This status is displayed separately from the account verification status.

      • No: You do not plan to purchase resources in the Chinese mainland. You can later change this selection on the Account Verification result page.

    • Read and select the confirmation checkbox to declare that the information you provided is true, accurate, and complete.

    • Click Submit to complete the request.

    image

    Check your result

    After you submit your materials, your request enters the manual review stage. You can track the verification progress in real time on the Account Verification page:

    • In Review: Your request has been successfully submitted and is being processed. The review typically takes about 3 business days.

    • Verified: Your identity information has been verified. You can now purchase eligible products and services.

    • Failed: The request was not approved. Check the specific reason that is provided on the page, correct the information, and resubmit your request.

    Note

    1. If you do not receive feedback within 3 business days, check your spam folder. If you still cannot find an update, contact technical support for assistance.

    2. If you have questions about a Failed result or believe it was a mistake, contact technical support.

    FAQ

    Serving users in the Chinese mainland without completing identity verification

    Q: How can I serve users in the Chinese mainland without completing identity verification?

    A: You can choose the China (Hong Kong) region. This region:

    • Does not require users to complete identity verification.

    • Provides low-latency access for users in the Chinese mainland.

    Adding a plan to purchase cloud resources in the Chinese mainland

    Q: What if I need to purchase resources in the Chinese mainland after my initial verification is complete?

    A: Update your purchase plan at any time, by following these steps:

    1. Go to the Account Verification results page.

    2. Change your selection in the Purchase cloud resources or enable acceleration inside the Chinese mainland section.

    3. Read and accept the relevant terms, and then click Confirm.

    4. The system automatically starts a special compliance review for resources in the Chinese mainland.