how to complete enterprise identity verification - Account Center

To comply with local laws and regulations, you must complete identity verification for your Alibaba Cloud account, if you plan to sign online contracts, apply for credit limits, join the Alibaba Cloud Partner Network (ACPN), or purchase specific cloud products and services deployed in the Chinese mainland. This guide walks you through the enterprise identity verification process. Completing enterprise verification establishes your company as the legal owner of the account, enabling access to the full range of cloud services and enterprise-specific features.

Process overview

The process consists of submitting your verification information and a manual review. The manual review typically takes about 3 business days. You will receive the verification result by email.

You can start enterprise identity verification with either an individual or enterprise account. After you complete enterprise identity verification, you cannot change the account type back to individual. Confirm your choice before you proceed. For a detailed comparison, see Identity verification overview.

Before you begin

Make sure that your account type is Enterprise. You can check it and your country/region in the Basic Information section of the Account Center.

Prepare a valid, government-issued business certificate from the same country/region as your account, and provide a clear, complete, color scan or digital photo of the certificate.

Note

Applicable users: This guide is for enterprise users of the Alibaba Cloud international website (alibabacloud.com). If you only have a Chinese resident ID card, go to the Alibaba Cloud China website (aliyun.com) to register and make purchases. For details, see Differences between the Alibaba Cloud websites.

Tips for a success

Do:

File format: JPG, JPEG, PNG, or PDF.
File size: You can upload up to 2 files. Each file cannot exceed 5 MB.
Use high-quality images: Use a color scan or a clear photo. Ensure all four corners are visible, and there is no blur, glare, or shadow.
Check each piece of information to ensure it exactly matches your certificate before you submit.

Don't:

Use screenshots, photocopies, or digitally altered images. Only original scans or direct photos of the document are accepted.
Upload a document that does not belong to your enterprise.
The enterprise is registered in a different region than the certificate.
Modify or forge document information.
Submit an expired or invalid document.

Submit your information

Log on to the Alibaba Cloud international website and go to the Account Verification page in the Account Center.
1. If your account type is Enterprise, click Verify Now in the Enterprise Verification section.
2. If your account type is Individual, choose to upgrade to an enterprise account.
Complete the verification form:

Email Address: Enter a valid email address to receive verification messages and for future account recovery.
Company Name: Enter your company's full legal name exactly as it appears on your registration document. Use the English version if available.
Certificate Information: Upload photos of the front and back of your business registration document. For more information, see Tips for a success.
Company Number: Enter the official registration number from your document.
State/Province: Enter the state or province of your enterprise's registered address.
City: Enter the city of your enterprise's registered address.
Address Line 1: Enter the street, P.O. box, or company name for your registered address.
(Optional) Address Line 2: Enter the apartment, suite, unit, building, or floor number for your registered address.
Purchase cloud resources or enable acceleration inside the Chinese mainland: Select an option as needed.
- Yes: Select this if you plan to deploy resources in the Chinese mainland region. The system starts a separate compliance review. This status is displayed separately from the account verification status.
- No: You do not plan to purchase resources in the Chinese mainland. You can later change this selection on the Account Verification result page.

Read and select the confirmation checkbox to declare that the information you provided is true, accurate, and complete.
Click Submit to complete the request.

Check your result

After you submit your materials, your request enters the manual review stage. You can track the verification progress in real time on the Account Verification page:

In Review: Your request has been successfully submitted and is being processed. The review typically takes about 3 business days.
Verified: Your identity information has been verified. You can now purchase eligible products and services.
Failed: The request was not approved. Check the specific reason that is provided on the page, correct the information, and resubmit your request.

Note

If you do not receive feedback within 3 business days, check your spam folder. If you still cannot find an update, contact technical support for assistance.
If you have questions about a Failed result or believe it was a mistake, contact technical support.

FAQ

Serving users in the Chinese mainland without completing identity verification

Q: How can I serve users in the Chinese mainland without completing identity verification?

A: You can choose the China (Hong Kong) region. This region:

Does not require users to complete identity verification.
Provides low-latency access for users in the Chinese mainland.

Adding a plan to purchase cloud resources in the Chinese mainland

Q: What if I need to purchase resources in the Chinese mainland after my initial verification is complete?

A: Update your purchase plan at any time, by following these steps:

Go to the Account Verification results page.
Change your selection in the Purchase cloud resources or enable acceleration inside the Chinese mainland section.
Read and accept the relevant terms, and then click Confirm.
The system automatically starts a special compliance review for resources in the Chinese mainland.