If you plan to sign online contracts, apply for credit limits, join the Alibaba Cloud Partner Network (ACPN), or purchase cloud products and services specifically deployed in the Chinese mainland, you need to complete enterprise identity verification in accordance with applicable local laws and regulations. This guide walks you through the enterprise identity verification process. For more information, see Identity verification overview.
Process overview of enterprise identity verification
The verification process consists of submitting your information for manual review. Manual review typically takes 3 business days. You receive the verification result by email.
Both individual and organization accounts can initiate enterprise identity verification. After an account is verified as an enterprise, the account type cannot be changed back to individual. We recommend that you confirm this before proceeding. For more information, see Identity verification overview.
Prerequisites
Before you begin, prepare a valid business certificate issued by local government that matches your account's Country/Region, and provide a clear, complete color scan or digital photo of the certificate. You can check your Country/Region in Basic Information under Account Center.
This guide applies to the Alibaba Cloud International Website (alibabacloud.com). If your enterprise is registered in the Chinese mainland, go to the Alibaba Cloud China Website (aliyun.com) to register and purchase. For more information, see Alibaba Cloud China Website vs. International Website.
Tips for successful submission
Dos:
File format: JPG, JPEG, PNG, or PDF.
File size: You can upload up to two files, each not exceeding 5 MB. The document must occupy at least 40% of the image area.
Ensure the photo is clear, with all four corners of the document visible. The text must be legible, with no glare or shadows. Upload a front-facing image of the document; do not rotate it by 90 or 180 degrees.
Do not submit screenshots, photocopies, or edited images.
Double-check that all entered information exactly matches your document before you submit.
Don'ts:
Do not upload documents that do not belong to your organization.
Do not submit documents from a different region than where the organization is registered.
Do not modify or forge document information.
Do not submit expired or invalid documents.
Submit verification information
Log on to Alibaba Cloud Account Center and go to the Identity Verification page. Perform the following operations based on your Account Type. You can view your Account Type on the Basic Information page. For more information, see Manage basic account information.
If your Account Type is Enterprise/Government (includes enterprises, governments, public institutions, groups, and organizations), click Verify Now in the Verify Your Identity - Enterprise Account section.
If your Account Type is Personal, click Verify Now in the Upgrade to an Enterprise Account section.
Submit the following information:
Business Registration Document: Upload clear photos of the front and back of your business registration document. For document requirements, see Tips for successful submission.
Company Name: Enter your company name exactly as it appears on the Business Registration Certificate. If multiple languages are available, use the English version.
NoteThe Company Name supports search. Search results can auto-populate the Business Registration Number.
Business Registration Number: Enter the official registration number from your document.
State/Province: Select the state or province of your organization's registered address.
City: Enter the city of your organization's registered address.
Address Line 1: Enter the street, P.O. box, or company name for your registered address.
(Optional)Address Line 2: Enter apartment, suite, unit, building, or floor number.
Purchase cloud resources in Chinese mainland or use acceleration regions that include Chinese mainland: Select an option based on your business needs.
Yes: The system will initiate a separate compliance review. The status of this review will be displayed separately from your account verification status.
No: You do not plan to purchase resources in the Chinese mainland. After your account is verified, you can still change this selection on the Identity Verification page under Purchase cloud resources in the Chinese mainland or use acceleration regions that include it.
Read and check the box to confirm that the information you provided is true, accurate, and complete.
Click Verify to complete your application.
Verification status
After you submit your information, your application enters manual review. You can check the verification progress and current status at any time by logging in to Account Center and navigating to the Identity Verification page:
Under Review: Your application has been submitted and is being processed. The review typically takes about 3 business days.
Verification Successful: Your identity information has been verified. You can now purchase eligible products and services.
Failed: Your application was not approved. Check the reason provided on the page, correct your information, and resubmit.
If you do not receive a response within 3 business days, check your spam or junk mail folder. If you still cannot find the email, contact technical support.
If you have questions about a Failed result or believe there was an error, contact technical support.
FAQ
Serving mainland China users without verification
Q: If I cannot complete identity verification, how can I serve users in the Chinese mainland?
A: We recommend using the China (Hong Kong) region. This region:
Does not require identity verification.
Provides a low-latency access experience for users in the Chinese mainland.
Purchasing mainland China resources after verification
Q: After my account is successfully verified, what should I do if I later decide I need to purchase resources in the Chinese mainland?
A: You can update your purchasing intentions at any time:
Go to the Identity Verification results page and ensure your status is Verification Successful.
In the section for Purchase cloud resources in the Chinese mainland or use acceleration regions that include it, read and accept the terms, then click Confirm.
The system will automatically start a separate compliance review for accessing resources in the Chinese mainland.