Overdue payments

Last Updated: Sep 29, 2017

  • If an instance payment is overdue, the service gets suspended for 15 days. You will receive a reminder email to make a payment and get services renewed. The services are not affected if the payment is made in 15 days.

  • If an instance payment becomes overdue, the service will be suspended for 15 days. An email will be sent to you as a reminder to renew the service. If your account is recharged within 15 days, the service is not affected.

  • If you do not renew after payment is overdue for 15 days, instance service will be stopped. No fees are charged to the Server Load Balancer instance when the service is stopped. Instance configuration and related data will be reserved for an additional 15 days after service is stopped.

  • If you recharge your delinquent account within 15 days after the service is stopped, it will be automatically restarted.

  • If you do not recharge your delinquent account within 15 days after the service is stopped, the instance will be released.

  • An email will be sent to the registered account one day prior to the instance being released. Once the instance is released, the configuration data will be permanently deleted and cannot be restored.

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