Overdue policies

Last Updated: Jul 18, 2017

Warning policies

If the credit card associated to your account cannot complete the bills, or if the remaining balance of your voucher is insufficient, an SMS or email notification will send to you.

Service suspension policies

  • When an instance payment is overdue, the service will be suspended in 15 days. An email will send to you to remind you to renew the service. If your account is recharged within 15 days, the service is not affected.

  • If you do not renew the service after the instance payment is overdue for 15 days, the instance service will be stopped. No fees are charged to the Server Load Balancer instance when the service is stopped. The instance configuration and related data will be reserved for 15 days after the service is stopped.

  • If you recharge your delinquent account within 15 days after the service is stopped, the service will be automatically restarted.

  • If you do not recharge your delinquent account within 15 days after the service is stopped, you are deemed to give up the use of the Server Load Balancer instance. The instance will be released.

  • An email notification will send to you one day before the instance is released. After the instance is released, the configuration data will be permanently deleted and cannot be restored.

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