Auto-renewal

Last Updated: Dec 11, 2017

Auto-renewal service only applies to the instances that use the Subscription billing method.

Introduction

If you have activated the auto-renewal service, Alibaba Cloud charges the subscription fee to your linked credit card or PayPal account when the instance expires.

The auto-renewal service can be activated any time after the ECS instance is purchased and before it expires. It cannot be activated after a Subscription instance expires. Features of auto-renewal service are as follows:

  • The monthly subscription service automatically renews the instance on a monthly basis when a monthly subscription instance expires.
  • The annual subscription service automatically renews the instance on a yearly basis when a yearly subscription instance expires.

    Note:
    The auto-renewal service does not support switching between monthly subscription and annual subscription. If you want to change the service duration for an instance, you can choose the Manual renewal service.

After you activate the auto-renewal service,

  • You are notified of the expiration of your Subscription instances on the seventh day, third day, or one day before the expiration day (T).

  • Alibaba Cloud charges the subscription fee to your linked credit card or PayPal account on the expiration day (T). If the fee payment fails, Alibaba Cloud tries again on Day 7 (T+6) and Day 15 (T+14) until the payment is successful. If all the three payment attempts fail, the instance shuts down.

    • If the payment for the subscription is successful, your instance is no longer be in the Expired status and the next billing cycle starts from the expiration day.

      For example, if your monthly subscription instance expired at 00:00:00 on April 25, 2016, but it was successfully renewed automatically on May 9, 2016, the billing cycle for this renewal is from 00:00:01 on April 25, 2016 to 00:00:00 on May 25, 2016.

    • If all the three payment attempts fail, the instance shuts down 15 days after its expiration day. And, if the instance shuts down, it stops providing services and you cannot log on or even remotely connect to the instance. At this point, you can only choose Manual renewal. If the instance is not renewed within 15 days after the expiration day, the instance is released and the data is lost.

  • If you manually renew the instance even before the auto-renewal is attempted, your instance gets renewed and no auto-renewal is attempted for the current billing cycle. And, the instance goes into the next billing cycle.

  • Alibaba Cloud sends a notification email to your linked email address for each failed auto-renewal attempt. Therefore, keep checking your mailbox frequently so that you do not miss any such notifications and can take necessary action to avoid further business impact.

Activate auto-renewal

To activate the auto-renewal service, follow these steps:

  1. Log on to the ECS console.

  2. At the top of the page, choose Billing Management > Renew.
    Open Renew Page

  3. In the left-side navigation pane, click Elastic Compute Service.

  4. On the Renew page, select the Manually Renew tab.

  5. Find an instance, and in the Actions column, click Enable Auto-Renew.

  6. On the Enable Auto-Renew dialog box, click Enable Auto-Renew.

Then you can select the Auto-Renew tab and find the instance.

Deactivate auto-renewal

To deactivate the auto-renewal service for an instance, follow these steps:

  1. Log on to the ECS console.

  2. At the top of the page, choose Billing Management > Renew.
    Open Renew Page

  3. In the left-side navigation pane, click Elastic Compute Service.

  4. On the Renew page, select the Auto-Renew tab.

  5. Find an instance, and in the Actions column, click Modify Auto-Renew.

  6. On the Modify Auto-Renew dialog box, select Disable Auto-Renew and click OK.

Then you can select the Manually Renew tab and find the instance.

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