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How can I reset security questions if I forget the answers?

Last Updated: Feb 28, 2019
  1. When an employee forgets the answers to their security questions, the employee can log on to the mailbox and choose Settings > Account and Security to reset security questions if a secure phone number has been bound. In addition, the mailbox postmaster can log on to the Alibaba Mail console and choose Account Security > Mobile Number Unbinding > Reset Security Settings to reset security questions for the employee.
  2. When you forget the answers to your security questions, you must access this link to log on to the Alibaba Mail console. In the console, you can reset the password and security questions.