Find answers to common questions about Photo and Drive Service (PDS), covering core concepts, file operations, logon, sharing, upload, and billing.
Basic FAQ
Covers what PDS is, common use cases, how PDS differs from Object Storage Service (OSS), how to get started, and billing methods. For more information, see Basic FAQ.
FAQ about delete operations
Covers how to delete domains and users from the PDS console or via API operations, why spaces or users sometimes cannot be deleted, why deleted folders may still appear in search results, and why charges continue after domain deletion. For more information, see FAQ about delete operations.
FAQ about listing files
Covers file sorting and classification in PDS. For more information, see FAQ about listing files.
FAQ about logon
Covers mobile number-based logon and how to choose authentication methods. For more information, see FAQ about logon.
FAQ about sharing
Covers how to configure sharing permissions in hosting mode and how PDS handles files when a sharing authorization expires. For more information, see FAQ about sharing.
FAQ about upload
Covers the differences between instant upload and pre-hashing-based instant upload, storage space update delays, instant upload granularity, resumable upload, and common causes of upload failures. For more information, see FAQ about upload.
Other questions
Covers why displayed drive capacity may be inaccurate and why new users do not have a drive. For more information, see Others.
Contact us
Covers how to reach PDS Developer Edition technical support, including the DingTalk group where engineers can help resolve issues. For more information, see Contact us.