You are eligible to submit a certain amount of critical tickets once you sign up for the paid support plan. You could buy one from our support portal.
When you experience critical impact on your business or severe drops in traffic, you are advised to submit a critical ticket to get more timely response and higher priority.
While we will help resolve critical cases as quickly as possible, customers are expected to provide adequate resources and assign appropriate permissions to us. To be most efficient, customers are expected to reply promptly to any contact from us.