What kinds of issues are supported?

Last Updated: Mar 07, 2017

Alibaba Cloud Support covers development and production issues for all Alibaba Cloud products and services issues. The scope of support covers the following issues:

  • Queries on Alibaba Cloud services and products.
  • Recommendations on how to use and configure Alibaba Cloud products.
  • Technical issues and fault diagnosis of Alibaba Cloud products.
  • Troubleshooting problems with Alibaba Cloud APIs and SDKs.
  • Troubleshooting operations or system problems related to Alibaba Cloud resources.
  • Alibaba Cloud console or official Alibaba Cloud tools.
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