Domain name FAQs

Last Updated: Jan 12, 2018

Why did my website domain name fail the domain name verification?

If a domain name does not pass verification, it may be due to one or more of the following reasons:

  • The top-level domain name may not have received the Chinese national approval as a top-level domain name.
    Solution: Contact your domain name registrar for solution.

  • Your domain name registrar may not have received the Chinese national approval as a domain name registrar.
    Solution: Contact your domain name registrar for solution.

  • Your domain name registration has expired.
    Solution: Contact your domain name registrar to confirm the situation and renew your registration.

  • You have not completed real-name registration for your domain name.
    Solution: Complete domain name real-name registration and the real-name registration information must be consistent with the information of the ICP Filing subject.

  • You have completed real-name registration for your domain name, but it has not been recorded in MIIT system. It takes about three business days for MIIT system recording domain name real-name registration information.
    Solution: Resubmit the ICP Filing application three business days after you complete the domain name real-name registration.

  • Your ICP Filing subject information is not consistent with the domain name real-name information.
    Solution: Change either one of the information.

For more information on website ICP Filing domain name verification, see ICP Filing domain name verification.

Note: Alibaba Cloud International (alibabacloud.com) is an internation registrar, so domain names registered with Alibaba Cloud International (alibabacloud.com) cannot be used in ICP Filing. Domain names registered with the Chinese site of Alibaba Cloud (aliyun.com) can be ICP filed.

The domain name was not registered with my own information. What can I do for ICP Filing?

During ICP Filing, the communications administration verifies that the domain name holder information matches the information of the ICP Filing subject or the subject administrator. If the holder of your domain name is not you or your company, you must change the domain name holder information at your domain name service provider.

How do I apply for an ICP Filing when multiple domain names direct to the same website?

If you have multiple domain names that direct to the same websites, you only have to enter one of the domain names on the first page of ICP Filing. To add the other domain names, click Add Another Domain Name on the website information entry page (only available in Chinese). Note that different provinces/municipalities have different rules for domain name ICP Filing (for example: Chongqing Communications Administration only allows one domain name to be filed for one website). Review the ICP Filing rules for your province/municipality.

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If multiple domain names direct to different websites, add their ICP Filings under different websites.

Add website

Do I have to apply for an ICP Filing for second-level domain names?

You must obtain MIIT ICP Filings for domain names that direct to websites hosted on servers in mainland China. After a top-level domain name obtains an ICP Filing, its second-level domain names and other sub-domain names can direct to the server provider space for normal access. You do not need to obtain ICP Filings for these domain names.

  • If you have a top-level domain name with an ICP Filing, but it was not obtained through Alibaba Cloud, you must submit an ICP Filing transfer application with Alibaba Cloud for the ICP Filing information of the top-level domain name (a top-level domain name can have multiple transfer providers). For more information, see Transfer an ICP Filing.

  • According to MIIT regulations, top-level domain names that do not have an ICP Filing number cannot provide website access. If the top-level domain name has no ICP Filing number, you must first submit an ICP Filing application for the top-level domain name. After the application is approved, its second-level domain names and other sub-domain names can be accessed normally. For more information, see the Graphic guide for ICP Filing process.

Can I apply for an ICP Filing for country-specific domain names and domain names not registered in mainland China?

No. Only domain names registered in mainland China can be ICP filed to the MIIT.

How do I obtain a domain name certificate?

Currently, some communications administrations require domain name certificates when applying for ICP Filing. For enterprise ICP Filings, the domain name certificate must be stamped with the company seal.

For domain names registered in mainland China, contact your domain name registrar to download the domain name certificate.

My domain name is not registered in mainland China. How can I get the domain name certificate?

If your domain name is registered with a registrar outside China, you cannot file it to the MIIT.

Note: Alibaba Cloud International (alibabacloud.com) is an internation registrar, so domain names registered with Alibaba Cloud International (alibabacloud.com) cannot be used in ICP Filing. Domain names registered with the Chinese site of Alibaba Cloud (aliyun.com) can be ICP filed.

The domain name I recently purchased already has an MIIT ICP Filing number. What can I do?

If the domain name you purchased already has ICP Filing information at the MIIT and this information is not yours, this is because another user previously registered the domain name and obtained an ICP Filing. Go to the Public Query page of the MIIT ICP Filing management system (www.miitbeian.gov.cn) and query your domain name information. Then, go to the website of the provincial/municipal communications administration that corresponds to the ICP Filing number and download the ICP Filing Cancellation Application Form. Use this form to cancel the domain name’s ICP Filing information offline. See the section on offline cancelation in the ICP Filing cancellation documentation and follow these instructions to cancel the ICP Filing. After it is canceled, you can reapply for an ICP Filing for this domain name.

When entering my domain name, I receive the prompt shows that an order for this domain name is in progress . What can I do?

If, when you enter a domain name, the system prompts that an order is in progress for this domain name, but you have not submitted an ICP Filing order, send the domain name certificate and domain name registrant credentials to beian@service.alibaba.com. In this email, describe the situation. The Alibaba Cloud staffs help you to handle ICP Filing matters.

If this ICP Filing order is the result of your operations, but you have forgotten your account or password, use the Retrieve Alibaba Cloud Account or Retrieve Alibaba Cloud Account Password function.

The system prompts that my domain name does not support ICP Filing. What can I do?

Not all domain names are eligible for ICP Filing. ICP Filing is only provided for domain name suffixes indexed by the MIIT. Currently, the MIIT does not index the following suffixes: .pub, .rocks, .band, .market, software, .social, .lawyer, .engineer, .link, .click, .help, .gift, .pics, .photo, .news, .video, .win, .party, .date, .trade, .science, .online, .tech, .website, .space, .press, .wiki, .design, .live, .studio, .red, .loan, .bid, .mom, .lol, .work, .game, .store, and .ltd . Domain names with these suffixes cannot obtain ICP Filings.

Go to the Public Query page of the MIIT ICP Filing management system (www.miitbeian.gov.cn) and query your domain name type. This shows you if your domain name suffix is indexed. If the suffix of the domain name you purchased does not support ICP Filing, you can direct it to a server outside the mainland China. ICP Filings are not required for websites hosted on server outside of mainland China.

In addition, some provincial/municipal communications administrations have special requirements for domain names eligible for ICP Filings. Review the ICP Filing rules for your provincial/municipal communications administration.

When submitting an application, the system prompts that the subject information for this domain name already exists in the system. What can I do?

If, when you submit an application on the ICP Filing system, the system prompts Subject information for this domain name already exists in the system. Please log on to your account and transfer the ICP Filing., this means that the domain name information you entered corresponds to an existing ICP Filing in the ICP Filing system. In this case, you must log on to the account that submitted the previous application to perform ICP Filing operations under the corresponding ICP Filing subject.

If you have forgotten your account name or password, use the Retrieve Alibaba Cloud Account or Retrieve Alibaba Cloud Account Password function.

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