WUYING Terminal:FAQ about clients

When you install a WUYING client (Pro Edition) on your local computer that run Window 7, the message "This program requires Windows Service Pack 1 or later" appears.

When you use a local computer that runs Windows to launch WUYING client (Pro Edition), the message "Since VCRUNTIME140.dll cannot be found, you can no longer execute code. Re-install the program to proceed" appears.

After you download a WUYING client (Pro Edition) to your Mac computer that runs macOS 10.13 or 10.14, you fail to launch the client by double-clicking the client icon and the message "Failed to launch the WUYING client (Pro Edition) because the developer identity cannot be verified" appears.

Solution: Perform the following steps to launch the client:

1. Click Finder and then click the Applications tab in the left-side navigation pane.

2. Find the WUYING client.

3. Right-click the WUYING client. In the dialog box that appears, click Open.

Solution:

1. On the local computer, run Command Prompt as an administrator.

   1. Click the Search button in the taskbar and enter the cmd.

   2. In the search results, right-click Command Prompt and select Run as administrator.

2. Run the following command to start the diagnostic program:

   "C:\Program Files (x86)\Wuying Cloud Computer\bin\diagnose.exe"

3. View the log that is returned. If the log contains the following content, the GPU driver is missing. In this case, install the corresponding GPU driver.

   Could not initialize EGL display: error 0x3001

Run the following command to check whether the network on your local computer can access WUYING Workspace (Pro Edition)?

ping ecd.region.aliyuncs.com

This issue may occur if port 55556 is disabled. You can perform the following operations to resolve the issue:

1. Open the installation directory of the WUYING client.

   By default, the client is installed in the C:\Program Files (x86)\Wuying Cloud Computer directory.

2. Find the sdbus_daemon.conf file in the bin folder and open the file by using a text editor.

3. Change the port number.

   The default port number is 55556. Change the port number to another value in the range from 0 to 65535.

4. Relaunch the client.

Cloud computers are assigned to end users by the administrator. If no cloud computer appears after you log on to a WUYING client as an end user, contact the administrator. For more information, see What do I do if no cloud computer is displayed on the client of an end user?

You can read and write data on the local disks by using the upload and download features in the top toolbar on the cloud computer.

Solution: Change the default preference settings of the Safari browser. To change the default preference settings, perform the following operations:

1. In the Safari browser, go to the logon page of the WUYING web client.

2. In the top menu bar, choose Safari > Preferences.

3. In the left-side navigation pane of the page that appears, click the Websites tab, click Pop-up Windows, and then select wuying.aliyun.com.

4. Select Allow from the drop-down list next to wuying.aliyun.com.

5. Refresh the page in the Safari browser and connect to the cloud computer.

1. Check whether the username and password that you entered are valid. Re-enter the username and password if necessary.

2. If the issue persists, you may have forgotten your password. In this case, reset or change your password based on the account type.

   Convenience user

   Administrator-activated convenience user

   You must contact your administrator to change your password, and then re-enter the username and password.

   To change the password as an administrator, perform the following steps:

   1. Log on to the WUYING Workspace (Pro Edition) console.

   2. In the left-side navigation pane, choose Users & Administrators > Users & Organizations.

   3. On the Manage User page, find the desired user and click Change Password in the Actions column.

   4. In the Change Password dialog box, follow the on-screen instructions to change the password.

      You can log on to the client by using the username and new password forwarded by your administrator.

   User-activated convenience user

   You can reset the password on the client, or contact your administrator to reset the password for you in the WUYING Workspace console. Then, you can log on to the client by using the username and the new password.

   To reset the password on the client, perform the following steps:

   1. On the logon page, click Forgot password.

   2. In the Reset Password dialog box, follow the on-screen instructions to enter the username and email address, and then click OK.

      The system sends a password reset email to the email address of the convenience user. You can obtain the username and initial password from the email and log on to the client to reset the password as prompted.

   To reset the password in the WUYING Workspace console as an administrator, perform the following steps:

   1. Log on to the WUYING Workspace (Pro Edition) console.

   2. In the left-side navigation pane, choose Users & Administrators > Users & Organizations.

   3. On the Manage User page, find the desired user, click the icon in the Actions column, and then select Reset Password.

   4. In the Reset Password dialog box, select a method to send an initial password and click OK. By default, email is selected as the method to send the password.

      The system sends a password reset email to the email address of the convenience user. You can obtain the username and initial password from the email and log on to the client to reset the password as prompted.

   Enterprise Active Directory (AD) user

   You must contact your administrator to change your password, and then re-enter the username and password.

   1. Log on to the AD domain controller of your enterprise.

   2. Open Server Manager. In the left-side navigation pane, click AD DS.

   3. In the server list, right-click the required server and select Active Directory Users and Computers.

   4. In the dialog box that appears, find the user for which you want to change the password. You can also modify the basic information of the user in this dialog box.

      • Change the logon password

        1. Right-click the desired user and select Reset Password.

        2. In the Reset Password dialog box, specify a new password as prompted and click OK.

      • Modify basic information

        1. Right-click the desired user and select Properties.

        2. Modify the basic information about the user based on your business requirements.

        3. Click OK.

   5. You can log on to the client by using the username and new password forwarded by your administrator.