If your Alibaba Cloud account has an overdue payment, the use of your Web Application Firewall (WAF) instance is affected. We recommend that you check whether your account has an overdue payment in the Alibaba Cloud User Center and add funds to your account balance in a timely manner. This topic describes the causes of overdue payments, instance suspension policies, and how to view the outstanding amount due.
Causes
Your Alibaba Cloud account balance is insufficient.
Description
Scenario | Suspension policy | Solution |
---|---|---|
You are notified that your payment will be due. | For pay-as-you-go instances, the system determines whether your Alibaba Cloud account
balance is sufficient to pay for the next three billing cycles based on the average
payable amount during the last 7 hours. If your Alibaba Cloud account balance is insufficient,
the system will send you a notification by text message or email.
Warning You will be notified if your services are about to be suspended due to an overdue
payment. To ensure service continuity, we recommend that you renew your instances
in a timely manner.
|
Add funds to your Alibaba Cloud account balance |
Your payment is due. |
|
Add funds to your Alibaba Cloud account balance |
If your Alibaba Cloud account has an overdue payment for more than seven days, you are deemed to voluntarily discard your pay-as-you-go instances. Then, Alibaba Cloud releases the instances and deletes the data in the instances. The released instances cannot be restored. | You cannot restore your pay-as-you-go instances. |
View the outstanding amount due
- Log on to the Alibaba Cloud User Center.
- On the Account Overview page, view the outstanding amount due.