To unsubscribe from a WAF instance, contact your account manager or solution architect. Eligibility depends on your billing method.
Refund conditions
Subscription
Refunds are available only if both of the following conditions are met:
The instance was purchased within the last five days.
The instance has not been used — no traffic has been generated.
Contact your account manager or solution architect to apply.
Pay-as-you-go
Refunds are not applicable to pay-as-you-go instances. To stop incurring charges, stop the instance at any time. Once stopped, you are no longer charged.
SeCU resource plan
A Security Capacity Unit (SeCU) resource plan is valid for one month or one year. Refunds are available only if both of the following conditions are met:
The plan was purchased within the last five days.
The plan has not been used.
Contact your account manager or solution architect to apply.
After a SeCU resource plan expires, you cannot request a refund for any unused capacity, regardless of how much remains.