VOD storage FAQ

This FAQ covers common media storage issues and their solutions.

Storage policy fails to restore from cold archive

On the Execution History tab of the Storage Policy page, the policy's execution status is Failed.

The storage policy cannot change the storage class because the media asset has not been in Cold Archive storage for the required minimum of 180 days.

To resolve this, choose one of the following options:

Call the UpdateMediaStorageClass API with AllowUpdateWithoutTimeLimit set to true to bypass the minimum storage duration check.

Note
Bypassing the minimum storage duration incurs charges for the remaining days. For billing details, see UpdateMediaStorageClass.
Wait until the media asset has been in Cold Archive storage for 180 days. The storage policy will then run as expected.